My PC membership keeps being randomly turned on and off again - currently it is turned off (for no appearant reason). In my account it is perfectly valid and active, but both the shop and my wishlist only displays full prices.
I’m not a nitpicker and if a new shop has some initial problems then I’m happy to accept it for a couple of days. However, the freshly bought PC membership seems to be entirely unusable right now. Even in the brief moments when it seems to be active, I simply won’t DARE to order anything as long as these massive problems exist.
For that reason I second the opinions that DAZ should consider a compensation for the massive downtime. After all, the PC is a subscription, and (sadly, at present) it is a subscription for nothing at all.
I also think it is time for a road map: If DAZ takes a week, or 2 weeks, or 4 weeks to sort it out (and/or return to the old shop, which would be a good option in my very humble opinion) then we should know.
We all understand that this is shop run by human beings who are affected by software failure. I am perfectly confident that everyone is very hard working on solutions. So if you say something like “we are sorry, but it will take 2 weeks before you can use this shop again” then I (and I’m sure the majority of customers) will understand, wish you good luck and success and will be back after the storm.
But… please SAY something like this to simply let us know what to expect (thanks in advance).