Digital Art Zone

geeman - 07 October 2012 12:58 PM

chohole - 07 October 2012 12:38 PM

When did you last check your available downloads. sometimes they do take a while to appear there for some reason.  Does the order itself show up in “your orders”

I ordered on Friday, and it is still not there today (Sunday). I really did want to get something.  I think I will miss out on the Platinum Club celebration is this does not get fixed soon.

OK lets go through a check list.

You took it through check out   ok check you said you did that.
You got the big green Order successful screen   ??????
You have an order showing up in the “My Orders” section of your account dashboard ?????
You have checked “My Available Downloads”  ??????
You have logged out of your account, and then closed your browser and cleared your cache ??????
You have checked your Available downloads again ??????
You have checked your itemised Order History, to see if the product(s) are showing in that.
You have tried resetting the items if in fact they do show up in your history ??????

Logged in and still seeing full prices on FastGrab. Didn’t this used to happen only when between item changes?

Have you tried Ctrl+F5

Yep. And also the Clear-the-Cache dance. Still seeing regular prices on all FG items.

Just checked, and same for me, too…full prices.

Dana

We’re looking into it

Frank0314 - 07 October 2012 01:04 PM

Was the order($) taken from your bank/paypal account?

No charge has shown up yet, but it is still the weekend of a long banking holiday.

DanaTA - 07 October 2012 03:23 PM

Just checked, and same for me, too…full prices.

Dana

Me too, three, four ... whatever.
And yes, I am logged in.

geeman - 07 October 2012 03:40 PM

Frank0314 - 07 October 2012 01:04 PM

Was the order($) taken from your bank/paypal account?

No charge has shown up yet, but it is still the weekend of a long banking holiday.

Geeman: it doesn’t help you at the moment, but this really is a new problem. I haven’t heard it by somebody else. So it’s not widespread. Not very helpful, I know ... just trying.

My PC membership just disappeared last night.  I actually bought the members choice 1.99 items on sunday night.  So it was sometime after that.

In my Account it says that I am an ACTIVE member and my annual subscription does not end until Oct. 27th.

But now 1.99 items show up full price and I cannot enter the members forum.

I put in a help request, but seeing as it is the PC annual sale the timing on this is horrible!!

Anyone else had this problem or a solution?  I tried clearing my cookies but that didn’t help. 

and since my anual membership ends at the end of this month, will it switch to an auto monthly (I had monthly before and I seem to remember the old site actually stating something to that effect in my account…)

Knock! knock!

Hello anybody working today @ DAZ

We are waiting for the doors to bust wide open

Well they fixed my PC issue soon after I emailed them! 

Yay Daz!

It looks like the shop pages are broken in IE9.
The links are in very large fonts, layout is broken (part oft side links are on the bottom), image viewer on product page does not work
I tried a ctrl-F5 but that did not help
The rest of the site seems ok

My PC membership expires at the end of the month,  does that automatically continue with a monthly membership?

The store is broken for me since yesterday afternoon.  The category and product pages are all in text mode; it’s like being back in 1993.
It’s happens in both Firefox and Chromium…

Edited to add there are no plug-ins in Chromium…