When did you last check your available downloads. sometimes they do take a while to appear there for some reason. Does the order itself show up in “your orders”
I ordered on Friday, and it is still not there today (Sunday). I really did want to get something. I think I will miss out on the Platinum Club celebration is this does not get fixed soon.
OK lets go through a check list.
You took it through check out ok check you said you did that.
You got the big green Order successful screen ??????
You have an order showing up in the “My Orders” section of your account dashboard ?????
You have checked “My Available Downloads” ??????
You have logged out of your account, and then closed your browser and cleared your cache ??????
You have checked your Available downloads again ??????
You have checked your itemised Order History, to see if the product(s) are showing in that.
You have tried resetting the items if in fact they do show up in your history ??????