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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 27 May 2012 01:45 PM   [ Ignore ]   [ # 121 ]
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I don’t know where else to post this feedback, so I’ll put it here.

I really miss the compatibility chart that used to be on the front page of store items.  The first thing I want to know before anything else is if an item is Poser compatible.  I would like to see that information right out on the front page again, as to me it’s the most important thing to know.

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Posted: 27 May 2012 03:23 PM   [ Ignore ]   [ # 122 ]
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Do I have to provide my address? downer  The old purchase system did not require it, at least not for free items.

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Posted: 27 May 2012 03:45 PM   [ Ignore ]   [ # 123 ]
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Sarsifus - 27 May 2012 01:27 PM

O.K., if this is where we post to discuss website-related issues:

1. Who is [name removed], and why does his name appear in the my login window every time I try to log into the new site?

This is a known issue - you can’t actually access the other person’s account details, nor can anyone who sees your name when they arrive see yours, but it is alarming. Deliberately logging out when you are done should avoid it for now (at least, I never get the “Not so-and-so” message).

2. After logging in successfully with MY name, why am I unable to save items to my wishlist—everything crashes with some
  kind of security error.

Try logging out and restarting your browser. If that doesn’t clear it, make a bug report to the Web Search category on the bug tracker https://bugs.daz3d.com/my_view_page.php (requires a new registration if you don’t have an account there already).

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DAZ Studio Frequently Asked Questions

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Posted: 27 May 2012 03:51 PM   [ Ignore ]   [ # 124 ]
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THere is one item in the store that is giving an error on wishlists, and everything else as well. Can’t remember what it is though.

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Chohole’s Space        Neil’Vs Freebies and stuff        L Summer Bryce Rendering Challenge        July Freebie Challenge
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Posted: 27 May 2012 04:05 PM   [ Ignore ]   [ # 125 ]
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Crazy Nights or the texture add-on, Platinum Club.

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DAZ Studio Frequently Asked Questions

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Posted: 27 May 2012 04:34 PM   [ Ignore ]   [ # 126 ]
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I get * fatale * error messages when I want to contact support and even when I send a mail to Sales Support it comes back with an * Error Message *
WTF.angry

Petra

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Posted: 27 May 2012 04:52 PM   [ Ignore ]   [ # 127 ]
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info for contact is here http://www.daz3d.com/forums/viewthread/115/

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Posted: 27 May 2012 04:53 PM   [ Ignore ]   [ # 128 ]
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http://www.daz3d.com/forums/viewthread/115/

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Posted: 27 May 2012 11:11 PM   [ Ignore ]   [ # 129 ]
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I understand that DAZ is going through a web change now and so I’ve waited for them to fill my $30.45 order. My E-Check through PayPal says it was paid.  DAZ order number 8651310   ,,  May 14, 2012.  Can someone from DAZ look into this?  Thanks.    Problem Fixed. Thanks DAZ

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Posted: 27 May 2012 11:47 PM   [ Ignore ]   [ # 130 ]
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On the My Subscriptions page

http://www.daz3d.com/shop/subscriptions/customer/

There is an entry for my Platinum Club subscription.

a. When I click on Edit, I wind up on a page with the following error:

Fatal error: Call to a member function format() on a non-object in /var/www/html/magento.daz3d.com/app/design/frontend/enterprise_daz/default/template/aw_sarp/customer/subscription/summary.phtml on line 34 Fatal error: Class ‘Mage’ not found in /var/www/html/magento.daz3d.com/app/code/core/Mage/Core/functions.php on line 244

b. When I click on Payments History, I have a one-line “history” consisting of today’s date, blank order #, blank order status and an amount of $0.00.  I expected to see a history of all the monthly charges.

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Posted: 28 May 2012 03:05 AM   [ Ignore ]   [ # 131 ]
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Merged with the thread about this issue.
Take note of the email addresses you need to use for temporary access to the support system

 

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Posted: 28 May 2012 05:21 AM   [ Ignore ]   [ # 132 ]
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Forgot my old account and made a new account, and had it to send a confirmation to my new email address, but it never sent it, also I found my old account info, and now it will not let me change it to the new Email I have, saying there is another user with that account, So I changed it to my gmail account until I can get someone to either kill my new account request so I can change my current account to that email address or have someone to change my account to that email address for me. If you can help me I wil PM you or will send an email to where I need to to get it done. Thanks in advance for getting some help for me.

Vulcan219

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Posted: 28 May 2012 07:12 AM   [ Ignore ]   [ # 133 ]
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Same here…
My super suit pro (suite) went through i think, because ‘order complete’ status, but DL’s are pending for more then a week now !!!
plz HELP !

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Posted: 28 May 2012 08:07 AM   [ Ignore ]   [ # 134 ]
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Please contact support at one of the address’s listed. They have 100s of these issues and are working on them as fast as possible.

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Posted: 28 May 2012 09:10 AM   [ Ignore ]   [ # 135 ]
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Scythar - 28 May 2012 07:12 AM

Same here…
My super suit pro (suite) went through i think, because ‘order complete’ status, but DL’s are pending for more then a week now !!!
plz HELP !

Try resetting the items through your order history. I had that issue and called CS and that was the solution. The pending DLs changed to available when you reset.

Hope it works for you!

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