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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 19 September 2012 08:55 AM   [ Ignore ]   [ # 1111 ]
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atryeu - 18 September 2012 08:51 PM

We need a way to manually clear the list though if it is a new feature and not a glitch (the download list not clearing)... I have nearly 200 things on my download list right now and the oldest is that Smartphone freebie (I forget when that was released but it’s been awhile).

Hmm.  I was thinking they weren’t cleared because I hadn’t downloaded them yet, which is great for me because otherwise there’s no way to keep track of them once they fall out of sight - unless I literally keep a personal off-site log of it.  Makes sense a manual feature to clear the files might be necessary.  Especially if someone doesn’t care to download all of them - thinking specifically of OS’s PC & Mac, which many people only like to retrieve the one they’re using.  I do both, just in case.  smile 

 

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Posted: 19 September 2012 09:41 AM   [ Ignore ]   [ # 1112 ]
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Cyn: I have the same problem being on dialup. Once they are off the list I would forget about them. I flag the Order Confirmation emails in my inbox and keep them there until I’ve downloaded. I also use a sticky note to keep track of both files and their sizes so I can plan ahead for downloads and download only the ones I know I can do at that time (or avoid ones I know I can’t do at all from home and not waste a reset on it).

Does RDNA really accept change in their GC? Do you need an actual dollar amount, or could I add just 54c for example? Before I was buying the GC here to get all of my money off my prepaid cards I use I always would have loose change left over that couldn’t be used here, so I’d save them for the year and hope to find a use for them but rarely do. If I could add odd numbers over there I could build it up to buy something someday maybe, since GC are not working here still and I have a feeling they won’t be before the PC sale starts :(  Do GC expire over there? I don’t shop anymore else due to so many random problems but if it means I could use all that extra change left on the cards I might as well try so it doesn’t go to waste smile

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Posted: 19 September 2012 11:45 AM   [ Ignore ]   [ # 1113 ]
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Dear daz, for whatever reason the gallery does not work for me. all it does is keep resetting the random featured images page. I cant look in any sub-folders such as bryce gallery or contest galleries or any gallery really. It just is stuck on the intial gallery page.

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Posted: 19 September 2012 12:35 PM   [ Ignore ]   [ # 1114 ]
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erdab - 19 September 2012 11:45 AM

Dear daz, for whatever reason the gallery does not work for me. all it does is keep resetting the random featured images page. I cant look in any sub-folders such as bryce gallery or contest galleries or any gallery really. It just is stuck on the intial gallery page.


We don’t have any Galleries on site at the moment. They will be introduced at a later date

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Posted: 20 September 2012 12:21 AM   [ Ignore ]   [ # 1115 ]
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To tell the truth: I am only downloading from “My downloadable products” when I just have reset a download.

All new things get downloaded from the links in the order confirmation mail.

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I like Bryce, DazStudio, Poser and Vue ... in alphabetical order. And I would probably like Carrara too, if I could find the time to become acquainted with it. Peace?

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Posted: 20 September 2012 02:31 AM   [ Ignore ]   [ # 1116 ]
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Could I please request the ART STUDIO forum be added to the forms drop down menu… I think that would be really good in terms of faster more effective navigation… Plus I think it would really make it more well known, It would be awesome to see more people join in that forum section smile

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Posted: 20 September 2012 11:29 AM   [ Ignore ]   [ # 1117 ]
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Kerya - 20 September 2012 12:21 AM

To tell the truth: I am only downloading from “My downloadable products” when I just have reset a download.

All new things get downloaded from the links in the order confirmation mail.

When I do have something I can download from dialup, I’ve been using Taozan’s software for downloading and resetting. It’s more stable it seems and I always get disconnected from the server when I try and download from Daz through the browser now :(  I haven’t been to the “My Downloads Page” in 2-3 months I think LoL

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Posted: 20 September 2012 12:01 PM   [ Ignore ]   [ # 1118 ]
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Spyro - 20 September 2012 02:31 AM

Could I please request the ART STUDIO forum be added to the forms drop down menu… I think that would be really good in terms of faster more effective navigation… Plus I think it would really make it more well known, It would be awesome to see more people join in that forum section smile

I second this, and I’d like to see the New User Contests forum added too. Either that, or put a sticky or announcement at the top of the New User forum with a link to the contest forum, to give it some more exposure.

And while we’re on the topic of forums, why is there a “Latest News and Offers” forum if it’s not being used??

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Posted: 20 September 2012 12:12 PM   [ Ignore ]   [ # 1119 ]
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Not bad suggestions

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ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

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Posted: 20 September 2012 02:04 PM   [ Ignore ]   [ # 1120 ]
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I totally agree with scott too smile These two threads really do need better exposure! Then more people will join in on the fun!! The more the merrier cheese

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Posted: 20 September 2012 02:07 PM   [ Ignore ]   [ # 1121 ]
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To add on the first - The Art Studio has pretty much became our gallery since it’s still in the making.

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Posted: 20 September 2012 04:12 PM   [ Ignore ]   [ # 1122 ]
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DanaTA - 18 September 2012 12:50 PM

This store is horrendous!

I just added the new freebie, the HLA Book, to my cart.  Then I clicked on my cart to check out, and it says it’s empty.  Sure enough, it says My Cart (0).  So I figured, maybe the click didn’t take, but I do remember seeing the message that it was added to my cart.  I try again anyway.  Still notihing in the cart, but now I have the message that

The maximum quantity allowed for purchase is 1.


What the hell?  Tomorrow will have been 18 weeks since this new stable   hmmm  store went live.  A brick and mortar store would be out of business by now with all these problems!


Dana

If you send Tech Support a ticket they’ll be able to clear your cart from their side and this will allow you to add it again.

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Posted: 22 September 2012 12:27 PM   [ Ignore ]   [ # 1123 ]
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Yup contact support.
They’ll then apologize for all your inconvenience and thank you for your patience and you can sit back and relax and wait for the whole website to put you in the crap again later where you can repeat the whole problem!!

I’m a three support ticket a week guy now!!!
Seriously where did they get this new website from, a car boot sale, bargain discount store or did it fall of the back of a lorry.
I’ve dealt with some 15 poser website recently and none where the glitch fest that is Daz3D.

It’s a real shame because I had some respect for the company but they dropped the ball when they changed this website and adopted a policy of not seeming to care how much they irritate the loyal customers.

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Posted: 22 September 2012 01:45 PM   [ Ignore ]   [ # 1124 ]
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Scoopey - 22 September 2012 12:27 PM

Yup contact support.
They’ll then apologize for all your inconvenience and thank you for your patience and you can sit back and relax and wait for the whole website to put you in the crap again later where you can repeat the whole problem!!

I’m a three support ticket a week guy now!!!
Seriously where did they get this new website from, a car boot sale, bargain discount store or did it fall of the back of a lorry.
I’ve dealt with some 15 poser website recently and none where the glitch fest that is Daz3D.

It’s a real shame because I had some respect for the company but they dropped the ball when they changed this website and adopted a policy of not seeming to care how much they irritate the loyal customers.

Just to add to the fun, they’re in the middle of moving offices according to their Facebook page!

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Posted: 23 September 2012 07:22 AM   [ Ignore ]   [ # 1125 ]
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I hope the person responsible for moving the office is not the designer of this new site…..half the office could end up in Bermuda!! Lol!

Where have the filling cabinets got to?
I’m sorry sir we are working on the problem. Sorry for the inconvenience but you will get your filling cabinets sorted in the next week. In the means time do not hesitate to contact our moving department!!!

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