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Status of those having issues with Platinum Club Renewals
Posted: 04 June 2012 01:47 AM   [ Ignore ]   [ # 91 ]
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How do you see what group you belong to?


Dana

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Posted: 04 June 2012 03:22 AM   [ Ignore ]   [ # 92 ]
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DanaTA - 04 June 2012 01:47 AM

How do you see what group you belong to?


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Not sure if this is what you mean but if you’re in the forums, click on ‘Your Public Profile’ at the top of the page and that should tell you. (pic attached) grin

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Posted: 04 June 2012 04:42 AM   [ Ignore ]   [ # 93 ]
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The issue I was having was not related to the site upgrade and the current issue is not a bug, it’s a failure to set the permissions correctly.

Frank0314 - 03 June 2012 10:39 AM

Even if you don’t think it warrants a bug report. Please look through the list and see if anyone else has reported it. If so you can add a note to it saying “I can confirm this, Its doing it ...” Every little bit of information can help the web team narrow down the exact problem.

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Posted: 04 June 2012 04:45 AM   [ Ignore ]   [ # 94 ]
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Edit:

Actually…

http://www.daz3d.com/forums/viewthread/123/

3. Some Forum Members may not be able to see special forums such as Platinum Club (Members Only etc) If you are one of these people, please contact me in the forums via PM so I can add you to the list to have your forum permissions fixed.

There is a bit if miscommunication going on…

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Posted: 04 June 2012 08:27 AM   [ Ignore ]   [ # 95 ]
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Last week (after getting tired of dealing with the overall state of things here), I canceled my PC membership, and it seems to have updated that status properly in the Account area, but…

I had an *annual* membership which was good until *next* month.  Paid for. 
Do I get a refund for the lost month, as my account shows that the cancellation takes effect today?
Is this something I need to open a ticket for, or is it all part of the general mess that is going on, and I should wait for the web-slingers to straighten things out?

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Posted: 04 June 2012 08:53 AM   [ Ignore ]   [ # 96 ]
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Rosemaryr can you file a bug report on this please, and I will flag it up as well, to someone at Daz3D.

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Posted: 04 June 2012 11:42 AM   [ Ignore ]   [ # 97 ]
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Thank you, chohole.

Opened ticket number #102185
Got logged out in the process just after submission, so I’m not sure if it ‘took’ properly.

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Posted: 04 June 2012 12:08 PM   [ Ignore ]   [ # 98 ]
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The getting logged out mid process of things is getting annoying. Happens to me at least 5-6 times a day.

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Posted: 04 June 2012 12:56 PM   [ Ignore ]   [ # 99 ]
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I got mine reset… after I’d already fixed it via another method.

I’ll be honest. I’m out of patience. So I cancelled both PC subscriptions that I wound up with.

Yes, the coupon is only late by 4 days, and yes, they did finally get the renewal fixed… but I’d rather re-up at this point once they get everything sorted out.

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Posted: 04 June 2012 01:07 PM   [ Ignore ]   [ # 100 ]
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jferio - 04 June 2012 12:56 PM

I got mine reset… after I’d already fixed it via another method.

I’ll be honest. I’m out of patience. So I cancelled both PC subscriptions that I wound up with.

Yes, the coupon is only late by 4 days, and yes, they did finally get the renewal fixed… but I’d rather re-up at this point once they get everything sorted out.

late by 4 days …. and counting :sigh:

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Posted: 04 June 2012 03:10 PM   [ Ignore ]   [ # 101 ]
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Lilliana - 04 June 2012 04:45 AM

Edit:

Actually…

http://www.daz3d.com/forums/viewthread/123/

3. Some Forum Members may not be able to see special forums such as Platinum Club (Members Only etc) If you are one of these people, please contact me in the forums via PM so I can add you to the list to have your forum permissions fixed.

There is a bit if miscommunication going on…

When that was posted, I was actually seeing the Member’s only forum… Now I’m not.

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Posted: 04 June 2012 03:12 PM   [ Ignore ]   [ # 102 ]
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My membership automatically renewed via Paypal today and I have access to the Members Only forum.


However,  My Account Dashboard and/or subscriptions still don’t show me as a PC member.


Is this supposed to have been fixed over the weekend or are they still working on it?  Just need to know if it’s been fixed so that I can put in a support ticket.


Thanks. smile

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Posted: 04 June 2012 07:05 PM   [ Ignore ]   [ # 103 ]
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I can’t access the PC member forum any more, and my PC membership did not
auto renew for this month.

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Posted: 04 June 2012 08:41 PM   [ Ignore ]   [ # 104 ]
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I am one of those having the problem… But mine is I can see the member’s forum i can now see PC prices but it tells my my membership’s has expired it did not auto renew on the first so I have submitted a ticket…. CS has been really good about answering Tech was a little slow and gave me a false time on when they would have the issue resolved but they finally resolved it today after about 3 weeks but it seems to be getting there hopefully…

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Posted: 05 June 2012 01:23 AM   [ Ignore ]   [ # 105 ]
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Well Daz got my monthly renewal on the 1st (they got paid automatically), but here it is the 5th and still no monthly voucher (or store credit as it is called now)

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