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Status of those having issues with Platinum Club Renewals
Posted: 03 June 2012 01:23 PM   [ Ignore ]   [ # 76 ]
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Yesterday I was listed as an active PC member, seeing Plat Club pricing and discounts even if I was being denied access to the Member forum (my user name has never changed, btw.)

Today, my subscription is listed as “active,” but now I’m not seeing Plat Club prices or discounts again, and of course i still can’t view the Members forum.

I swear I didn’t do anything between yesterday and today.

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Posted: 03 June 2012 01:37 PM   [ Ignore ]   [ # 77 ]
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I have no idea what is causing the name reversion issue, but it isn’t a general roll-back - people are still listed who joined after name changes that have been lost. If I had to guess I would suspect that there was a fixed field created when the user signed up and another filed that was volatile, showing the current name, and it was the fixed field used to populate the value on the new system. However, that is pure speculation.

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Loss of PC discounts seems to be a widespread, possibly universal, issue. We have sent a note to DAZ.

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Posted: 03 June 2012 02:14 PM   [ Ignore ]   [ # 78 ]
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So it “was” supposed to be fixed Friday night.  Well let me tell you this.  Mine is “NOT” fixed.  I’ve been billed twice, I can’t see the 1.99 items.  I have “NO” notification under my subscriptions stating that I am a member.  I “obviously” can’t access the members forum and I have “FIVE”(5) tickets in the queue.  I am extremely annoyed that this is “NOT” fixed and I think this new system is a piece of “$%^&”

I initially had no issues and then I was double billed and the issues popped up.  I initially put in my tickets “FOUR”(4) days ago and nothing has even been looked out and is still being processed.  I guess I’m not that important even though I spent probably a couple hundred a pay on items from the store.  Sure I’m not a millionaire or billionaire but I’m still a customer!

This is such a serious issue that it makes me wonder “why” they aren’t pulling overtime and working Sundays as well until this whole “better” system is fixed!  The only people that seem to care are the forum moderators.  No one on the back end!

Yes I’m grouchy.  I’ve logged out, cleared my cache, restarted my computer.  Logged in, tried other browsers (Firefox, Chrome, IE, Opera, Safari) and nothing is working.  As I stated it doesn’t even show in my account info as a subscription but they do “have” my money!

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Posted: 03 June 2012 02:18 PM   [ Ignore ]   [ # 79 ]
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I know its not a good excuse but DAZ CS is severely busy atm. You guys really need to cut them a bit of a break. They are working on tickets as fast as they can. A lot of this issue is because of a weird store pricing issue that is going on right now and the other is look in your profile and see if you group says Platinum Member. If not you need to submit a ticket so they can correct your permissions.

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Posted: 03 June 2012 02:40 PM   [ Ignore ]   [ # 80 ]
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I have been cutting them some slack.  I’ve even mentioned that I know they are busy.  But the money’s already been taken out of my account.  Yet I’m not seeing anything in return at the moment.  I know they are busy, I know you guys are busy moderating and administrating these forums, and I know it’s Sunday.  But I’ve held back until just now and I’m quite annoyed.  Mostly that even though they tested this stuff “internally” it shouldn’t have been released, replacing the already “smoothly” running system they had until they had an external “beta-test”.  Beta testers understand that there are bugs.  But the public does not and doesn’t give slack and will tear you down, call people like whatever Better Business Bureau they can talk to.  Or complain to their CC companies or PayPal. 

I know their going through bugs.  Maybe you guys had an external beta test.  I don’t know but by the look of all the bugs I highly doubt it.

I can’t even re-purchase my PC member because that parts broken too. I’m getting (Selected date is not valid for specified period) which is an update because I never was able to even get that far.

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Posted: 03 June 2012 03:20 PM   [ Ignore ]   [ # 81 ]
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Holy smokes.  I sure hope people don’t go calling the BBB because of what’s happening on this site.  Sorry, anyone who knows me know I’m not afraid of speaking my mind and letting Daz know when I’m upset about something, but, in my opinion, that would be taking it way past reasonable.


This is a company who has almost ALWAYS ended up doing the right thing, even when they do things that aren’t perhaps the smartest things to do and when things are goofed up (like this) or they do something the customers get upset about and go backpedaling,  Not always (the infamous vaulted products come to mind), but almost always.

Am I frustrated?  YES!  Am I sitting here shaking my head about the lack of communication from the official people at Daz (while greatly appreciating all the mods who are working hard to smooth things over)?  YES!  Am I very ticked off that the amazing Genesis Supersuit was released in the middle of all this insanity, so that many people don’t know about it, won’t buy it because of store issues, can’t buy it, and can’t really communicate about how amazing it is because of the mess the forums are in?  YES!


But, despite all this I remain convinced that once things get fixed (and though I have no clue how long that will be, my understanding is that they ARE working day and night to resolve the admitted disaster this is) that they will make things right - extend sales, offer discounts and coupons, extend PC times.


But I have to ask, do we really want them doing all of these things while so many people are having so many major issues??  That’s just going to create more angry forum posts (the level of which is already insane) and have more people upset, frustrated and furious…

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Posted: 03 June 2012 03:24 PM   [ Ignore ]   [ # 82 ]
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[quote author=“Alisa Uh-Lisa” date=“1338758457”


But, despite all this I remain convinced that once things get fixed (and though I have no clue how long that will be, my understanding is that they ARE working day and night to resolve the admitted disaster this is) that they will make things right - extend sales, offer discounts and coupons, extend PC times.


.

They always do try to make things right. Nobody can claim otherwise.

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Posted: 03 June 2012 03:37 PM   [ Ignore ]   [ # 83 ]
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Don’t try to repurchase, if you mean buy a new membership - that will only need another ticket to refund it once your proper membership iss orted out, and may actually make it harder to sort out in the first place. Unfortunately theer really isn’t any alternative but to wait, at least until you see that people who say they opened tickets after you have already had similar issues resolved - trying to add comments, or emails or phone calls, will only add to the back log. We do realise this is hard (and several of use have outstanding issues of our own) but there’s nothing that can be done to speed the process.

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Posted: 03 June 2012 03:39 PM   [ Ignore ]   [ # 84 ]
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Well, I *wasn’t* having problems before, but this morning DAZ charged me for platinum membership AGAIN and THEN removed my access.  I had previously got the one year membership to get the bonus stuff they were offering at the time even though I was already paying month to month and as a consequence I KNOW I am a year in advance on payments as it is.  I am NOT amused!!

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Posted: 03 June 2012 03:44 PM   [ Ignore ]   [ # 85 ]
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Since there are general, or at least widespread, problems we may hope that there will be a simple fix that will resolve the majority of the latest problems in one go once the teams has a chance to look at the system.

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Posted: 03 June 2012 03:47 PM   [ Ignore ]   [ # 86 ]
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Yep same here - been charged the Platinum Club Monthly Membership @ $7.95 and nothing happened, looks like I’m not listed as a PC member and there’s no $6 voucher/thing listed also I look at the $1.99 items and they ain’t.
Also with the front page it keeps asking if I’m another member before I login
anyhow will check the Facebook site for any updates
hoping things get worked out soon
cheers

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Posted: 03 June 2012 05:06 PM   [ Ignore ]   [ # 87 ]
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Alisa Uh-Lisa - 03 June 2012 03:20 PM

But I have to ask, do we really want them doing all of these things while so many people are having so many major issues??  That’s just going to create more angry forum posts (the level of which is already insane) and have more people upset, frustrated and furious…


That is why I suggested that they hold off on the Fantastic Five bundle that was last voted on at the old forums.  Get everything working first, then do the special promotions and sales.


Dana

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Posted: 03 June 2012 09:56 PM   [ Ignore ]   [ # 88 ]
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Well it figures lol This paycheck I was so strapped for cash I actually cancelled my PC membership before the problem was fixed (I had not even known there WAS a problem) so that they would not try to pull cash from an empty well. But it was PC membership or Netflicks until the 7th. I had kept my membership up a good while this time….. Oh well I had not been buying much lately anyway, I’ll wait for a big sale or something and rejoin then I guess.

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Posted: 04 June 2012 12:28 AM   [ Ignore ]   [ # 89 ]
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DanaTA - 03 June 2012 05:06 PM
Alisa Uh-Lisa - 03 June 2012 03:20 PM

But I have to ask, do we really want them doing all of these things while so many people are having so many major issues??  That’s just going to create more angry forum posts (the level of which is already insane) and have more people upset, frustrated and furious…


That is why I suggested that they hold off on the Fantastic Five bundle that was last voted on at the old forums.  Get everything working first, then do the special promotions and sales.


Dana


I was a little surprised they didn’t hold off the rollout of the Genesis Supersuit (and related bundles) until they had the store working more smoothly. With all the problems people have been having using the store, getting proper prices and discounts, etc., the response must have been underwhelming.

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Posted: 04 June 2012 01:39 AM   [ Ignore ]   [ # 90 ]
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How is my Status?
I payed for the PC;
I didnt get my ‘paycheck’ so to speak
i cant access pc member forum
i dont see any pc items either (1.99$) in the ‘shop’, actually i do see them, but there full priced.

Could you check plz.
(Maybe it has to do with the fact that ibelong also to another group here, but that’s nothing to do with the forum i thought)

P.

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