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Status of those having issues with Platinum Club Renewals
Posted: 02 June 2012 12:07 PM   [ Ignore ]   [ # 31 ]
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Richard, one of the posters already said that he tried with Chrome, which he doesn’t normally use for DAZ3D (thus no cache issue), and had the same issues.


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Posted: 02 June 2012 12:37 PM   [ Ignore ]   [ # 32 ]
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Is There still a PC Members forum?

I have been looking for it.
I’m a member.
I checked the “My Subscriptions” page and I’m paid up.

If it exists, can someone post a link?

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Posted: 02 June 2012 12:46 PM   [ Ignore ]   [ # 33 ]
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Yes there is a MO forum. Please contact support so they can fix it for you.

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Posted: 02 June 2012 12:59 PM   [ Ignore ]   [ # 34 ]
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One way to get there is above at the top of the page: Community (tab)/Forums/Members Only. It seems that takes you to this URL: http://www.daz3d.com/forums/viewforum/3/.

I am one of those who are getting:

The following errors were encountered

You are not authorized to view this forum 

I see my PC subscription has been extended to 25 June, although it was not renewed on the 25 May and no payment was taken. I am guessing this is the free month of PC membership. But anyway, it shows “active” (and I am getting PC items priced at $1.99, etc.) so I should be able to log into the Members forum, but I can’t. I’ve tried this on 3 browsers, one of which I haven’t used for DAZ before (IE9), and it works on none of them. My main browser is FF 12. I logged out, deleted all DAZ3d.com cookies, etc.—no difference. The other one is Chrome.

 

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Posted: 02 June 2012 01:05 PM   [ Ignore ]   [ # 35 ]
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Its just your permissions aren’t set up properly. You need to contact support to get it fixed.

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Posted: 02 June 2012 01:31 PM   [ Ignore ]   [ # 36 ]
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FYI-  I’m not sure if this is a bug or not or some stupid misconception of the meaning of “cancel”.
I was a PC member, membership good until June 4, 2012… today is June 2 (at least that is what most people seem to agree)...
With no ill will, I realized the Platinum club is no longer for me… and thus due to recent changes I decided to cancel my subscription.
Several days ago after attempting to find something to use my store credit on and being totally frustrated by the new changes I decided to actively attempt to go about canceling my subscription.
Up until today in the area designated as “subscriptions” the was something to the effect of “none” or “you have no subscriptions” so I assumed it was for something (god knows what) other than PC club, since I should have still been a member of PC club that wording made no sense. How do cancel?  Beats me… I could not find any way…  Well, since I keep having trouble with PC membership self canceling on me from time to time (for no reason), I decided with no credit card info it should just expire, so I deleted my CC info and hoped for the best…
Flash forward to today…
But, I still should have the six dollar credit,yeah?  Okay, I’ll make one last try at finding something to spend that on… I go back to “My Dashboard” to check to see if I still have the credit… Okay I still have it… I notice “newsletter subscriptions” and decide to check that out and ACCIDENTALLY click on “Subscriptions” which now shows platinum club info… Oh… Okay I guess they fixed something… so I look at the expiration date-  JUNE 4 and say to myself, well now that I can see a way to cancel, I better cancel before it auto renews ( who knows how) since I don’t want any problems… so, I cancel my PC subscription.

Now I no longer have a PC discount even though I have two days of membership left.

Not much $6 will buy without PC membership.


REALLY?..  In retrospect IT IS MY FAULT because the other choice would have been “SUSPEND subscription” and that would be the wrong choice since I actually wanted to cancel, but since nothing actually makes sense here anymore I should have chosen the wrong answer to be right… RIGHT?

Because… CANCEL SUBSCRIPTION means instantly lose all benefits, even though they are still paid for…


Really?


MY POINT? 

IF you intend to cancel and still have any intention of buying stuff in the remaining time you have left in your subscription… CANCEL AT THE VERY LAST MOMENT.

Somewhere at DAZ there must be a bulletin board where people post notes and notices… Could SOMEONE at DAZ, PLEASE post a list of all the bad things and ensuing dissatisfaction that occurred over this most recent store change, so that whatever good things that end up coming out of this fiasco are NOT lost the next time DAZ CHANGES STORE… Eh?

Please.


?

 

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Posted: 02 June 2012 02:30 PM   [ Ignore ]   [ # 37 ]
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Support that isn’t in the office on the Weekend... Support that, by Kraig’s own admission on the phone YESTERDAY, is so far behind that they are not upholding their own turn around response standards (On another issue, but still).

Defeats the purpose of even sending it in.

I had to file several tickets JUST to get my vouchers for the last few months PRIOR to this switch over. This was touted as better, less buggy, etc… I am not happy to have to file yet another ticket because someone does not know how to set the permissions correctly.

Epic fail there.

My suggestion is that a Moderator put this Thread into Kraig’s inbox or whomever is doing the Web support as a *Critical* ticket.

Platinum Club is becoming a waste of member money in it’s current state and this fiasco is only going to cost Daz significant Revenue.

It’s not about the coupon, which is late, but it’s about the significant changes which have not been addressed over the last 8 months and the recent changes due to this move. It is also about the move now having further, negative, impact.

As I relayed to Kraig on the phone, I am not happy with what has been going on. For me to be angry and not swearing or having a hissy fit means I am not just looking to vent a head of mad.

So far in the last week, I have experienced a complete lack of support when if came to a technical issue. I am, thus far, less than pleased with both Daz3D and Smith Micro systems.

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Posted: 02 June 2012 02:41 PM   [ Ignore ]   [ # 38 ]
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OK, I am now seeing the Platimun Club $1.99 prices, but like the other have no access to the Members Forum.  No access in IE 8, which I normally use, nor in Firefox 11, which I normally don’t use for DAZ.

I have a question about the free month.  I manually renewed my monthly membership and was charged $7.95.  Does “free month” mean that I will not be charged next month or that my $7.95 will be refunded?

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Posted: 02 June 2012 02:42 PM   [ Ignore ]   [ # 39 ]
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Richard Haseltine - 02 June 2012 12:01 PM

No, to the beset of my knowledge the coupons have not yet been issued. As for how coupons will work in general, and whether they should be visible in our account pages, I don’t know.

Those of you who are showing as PC members but can’t access Members Only - what browser are you using? Have you tried a different one (which should avoid both any browser specific issues and cache issues).

Richard,

I use firefox for everything and am not able to access the members only forum. I tried using ie and still could not access it.

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Posted: 02 June 2012 02:42 PM   [ Ignore ]   [ # 40 ]
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Frank0314 - 02 June 2012 01:05 PM

Its just your permissions aren’t set up properly. You need to contact support to get it fixed.

Done that. Thanks, Frank.

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Posted: 02 June 2012 03:00 PM   [ Ignore ]   [ # 41 ]
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Lilliana - 02 June 2012 10:15 AM

Add me to the list of unable to see the Member’s only forum.

My Subscription does say active until 6/29/12 sooooo….

I have logged out of the forums and logged back in. Frustrating because I can’t see anything in Members Only and I am a member.

Getting very tired of things not being fixed in a timely fashion. Didn’t Daz learn anything with the last roll out and how bad the issues were then?


I logged off and closed my browser as someone earlier had suggested to another member. I then reopen my browser and logged back in, and I still can’t get into the Member’s Only Forum. So add me to the list that I’m unable to see the Member’s only forum. 

I back in as a Member though, so thanks for correcting that.

 

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Posted: 02 June 2012 03:03 PM   [ Ignore ]   [ # 42 ]
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geraldpruett - 02 June 2012 03:00 PM
Lilliana - 02 June 2012 10:15 AM

Add me to the list of unable to see the Member’s only forum.

My Subscription does say active until 6/29/12 sooooo….

I have logged out of the forums and logged back in. Frustrating because I can’t see anything in Members Only and I am a member.

Getting very tired of things not being fixed in a timely fashion. Didn’t Daz learn anything with the last roll out and how bad the issues were then?


I logged off and closed my browser as someone earlier had suggested to another member. I then reopen my browser and logged back in, and I still can’t get into the Member’s Only Forum. So add me to the list that I’m unable to see the Member’s only forum. 

I back in as a Member though, so thanks for correcting that.

 

What browser are you using, and can you try with a different browser?

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Posted: 02 June 2012 03:17 PM   [ Ignore ]   [ # 43 ]
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My membership is active.  I can see the $1.99 PC Items.  I cannot get into the “Members Only” forum using Firefox, IE, nor Chrome.  I normally use Firefox.

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Posted: 02 June 2012 03:25 PM   [ Ignore ]   [ # 44 ]
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Given the responses here, I’d go with Frank’s diagnosis.

The Permissions are not set correctly. I have run my own forum setups and technical installations in the past. People not seeing a forum means I would lay money down on Frank being Dead on.

Someone on knock one of the web team upside the head to fix this. There is no point in clogging up an already over strained system when this whole thread can be dropped into an admin’s lap to fix… Yes, an ADMIN.

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Posted: 02 June 2012 03:30 PM   [ Ignore ]   [ # 45 ]
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I put in a request on Thursday to fix my PC Membership.  It is partially fixed, now.  Should I put in another request, or wait?  I say the latter.

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