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Status of those having issues with Platinum Club Renewals
Posted: 25 June 2012 08:42 AM   [ Ignore ]   [ # 241 ]
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I have found in most of my case (may not be for others) that it is punctuation. When I get the error I remove the last punctuation I used and it usually goes through for me. Occasionally I have to add a couple word. We suspect it has something to do with the spam filters looking for certain patterns.

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Posted: 25 June 2012 08:59 AM   [ Ignore ]   [ # 242 ]
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thanks, I’ll check that next time then.

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Posted: 25 June 2012 10:27 AM   [ Ignore ]   [ # 243 ]
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The web team is making another change to the Credit Card Profile information. You are right they didn’t implement the data properly and we are working on getting it fixed. If you live in a country that requires the additional state/prov information, you may have to wait a couple of days for the fix to be in place.

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Posted: 25 June 2012 02:21 PM   [ Ignore ]   [ # 244 ]
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DAZ_bfurner - 25 June 2012 10:27 AM

You are right they didn’t implement the data properly and we are working on getting it fixed.

And they didn’t notice until some of us residents of the 52nd state started breaking out the clue-by-4 ...? That isn’t exactly what I could call reassuring, you know; what else might not have been “implemented properly”? Fixing this is now priority #1 I hope — and if not, why not?

Thank FSM my annual membership isn’t due until November, maybe it’ll be fixed by then. Wait, my bank card renews in a couple of months. <chews fingernails down to the elbow>

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Posted: 25 June 2012 02:29 PM   [ Ignore ]   [ # 245 ]
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The Foreign Credit Card issue has been fixed. If you are not seeing the fix in you Credit Card Profile, Refresh that page and you will see the updated information.

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Posted: 25 June 2012 02:35 PM   [ Ignore ]   [ # 246 ]
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SpottedKitty - 25 June 2012 02:21 PM
DAZ_bfurner - 25 June 2012 10:27 AM

You are right they didn’t implement the data properly and we are working on getting it fixed.

And they didn’t notice until some of us residents of the 52nd state started breaking out the clue-by-4 ...? That isn’t exactly what I could call reassuring, you know; what else might not have been “implemented properly”? Fixing this is now priority #1 I hope — and if not, why not?

Thank FSM my annual membership isn’t due until November, maybe it’ll be fixed by then. Wait, my bank card renews in a couple of months. <chews fingernails down to the elbow>


And here was me convinced that the former colonists over the other side of the pond only had 50 States.

Me I live in Wales, devolved, but part of the UK

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Posted: 25 June 2012 02:58 PM   [ Ignore ]   [ # 247 ]
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chohole - 25 June 2012 02:35 PM

And here was me convinced that the former colonists over the other side of the pond only had 50 States.

Well, the 51st state is obviously the state of confusion, which is where DAZ is hosted, and the 52nd fills in the gaps east of New York and west of Los Angeles.

<insert eeeeeeeeeeeeeeeeeevil grin smiley>

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Posted: 25 June 2012 07:05 PM   [ Ignore ]   [ # 248 ]
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I had paid for an annual subscription,but haven’t had any access to the Platinum Club since the change.I filed a ticket on June 9th and received a reply that my request has been deemed solved.Nothing has changed,no PC prices on anything,no Members Only forum,and nothing in my account profile about being a member.I have filed another ticket on June 23,no reply so far.

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Posted: 25 June 2012 10:15 PM   [ Ignore ]   [ # 249 ]
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Yes ... it’s been years but finally there are PROVINCES listed!

Thank you.

And the credit card profile was saved.

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Posted: 27 June 2012 04:17 AM   [ Ignore ]   [ # 250 ]
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To help clean up some and get rid of some of the stickies, I am going to unsticky this thread. Please use the following thread also stickied and about PC Issues to report any problems: http://www.daz3d.com/forums/viewthread/1556/

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Posted: 01 October 2012 05:42 PM   [ Ignore ]   [ # 251 ]
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stonehedge - 25 June 2012 07:05 PM

I had paid for an annual subscription,but haven’t had any access to the Platinum Club since the change.I filed a ticket on June 9th and received a reply that my request has been deemed solved.Nothing has changed,no PC prices on anything,no Members Only forum,and nothing in my account profile about being a member.I have filed another ticket on June 23,no reply so far.

Looks like I am back to this again.No PC access or prices,Purchased the subscription on 4/2/12 so I should have six months left.Don’t seem to be able to get any reply after filling tickets:mad:

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Posted: 01 October 2012 07:55 PM   [ Ignore ]   [ # 252 ]
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When did you put in the ticket? I know with the issues over the weekend they got a little backed up so it may take a day or two for your ticket. If it hasn’t yet been resolved, please let me know and I’ll look into it smile

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Posted: 02 October 2012 08:03 AM   [ Ignore ]   [ # 253 ]
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We are looking into this for you Stonehedge. Should have a resolution a bit later today.

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Posted: 02 October 2012 12:55 PM   [ Ignore ]   [ # 254 ]
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Well my PC membership is borked again, just in time for the PC sale. rolleyes
* sigh *
I hope the support ticket gets sorted quickly…

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Posted: 02 October 2012 02:27 PM   [ Ignore ]   [ # 255 ]
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Leana - 02 October 2012 12:55 PM

Well my PC membership is borked again, just in time for the PC sale. rolleyes
* sigh *
I hope the support ticket gets sorted quickly…


How fast was that…you should be fixed and working in the PC.

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