Digital Art Zone

Go to help (on the top line of the forum) Select “Contact Us”.  On that screen select the cetre section, the green button for “submit a help request.

If you are trying to submit a ticket through the bug tracker, then yes you need to open a bug tracking account if you do not already have one.  It is not on same system as the forums, so you need a new accoutn, which you can open in the same username that you use on the forums.

Thank you chohole, iwill try it out and hope for the best…

Wherer were you diong the request for help. Through zendesk or bugtracker. Bugtracker using a separate login then the store does. Zendesk is available through the help menu and only requires you to log into your daz account.

Rhol Figament - 22 June 2012 07:41 AM

I’m now having a similar problem with my account.  I can log in but now i cannot access the members only form.  I went to send a request for help but I cannot do that either because it tells me I need an active account.  So I don’t have a clue what to do.  Is this temporary?  Everything was working just fine a day or two ago…
Can anyone help me or offer a sugestion?  Thanks…

Your account should be working fine now. Sorry for the inconvenience.

Quote:

“c. Platinum Club Subscription Issues June 19, 2012 - NOTE: Please if you live OUTSIDE the United States, and are using a Credit Card…Please go into your account and update the Credit Card Profile to add the State/Provence you live in. We have seen many orders fail because the information is not in that field. Once that has been updated your orders will process as expected.”

1. I can’t find any way to edit my CC other than deleting it and adding it again. Is that what we’re supposed to do?

2. The state/Provence field contains only American states and “Armed Forces Africa”, “Armed Forces Europe” etc.. Do you want people in e.g. Europe to select “Armed Forces Europe”?

Taozen - 22 June 2012 07:51 PM

Quote:“c. Platinum Club Subscription Issues June 19, 2012 - NOTE: Please if you live OUTSIDE the United States, and are using a Credit Card…Please go into your account and update the Credit Card Profile to add the State/Provence you live in.

Dear DAZ,

Very few countries outside the US use states or provinces as part of their postal addresses. A correctly designed CC system takes note of that fact.

Sincerely,

The World

gw3972 - 23 June 2012 01:44 PM

Taozen - 22 June 2012 07:51 PM

Quote:“c. Platinum Club Subscription Issues June 19, 2012 - NOTE: Please if you live OUTSIDE the United States, and are using a Credit Card…Please go into your account and update the Credit Card Profile to add the State/Provence you live in.

Dear DAZ,

Very few countries outside the US use states or provinces as part of their postal addresses. A correctly designed CC system takes note of that fact.

Sincerely,

The World

Have you checked the screen for adding a new credit card lately. Mine went in just fine, selected UK as country, and away it went.

chohole - 23 June 2012 01:56 PM

gw3972 - 23 June 2012 01:44 PM

Taozen - 22 June 2012 07:51 PM

Quote:“c. Platinum Club Subscription Issues June 19, 2012 - NOTE: Please if you live OUTSIDE the United States, and are using a Credit Card…Please go into your account and update the Credit Card Profile to add the State/Provence you live in.

Dear DAZ,

Very few countries outside the US use states or provinces as part of their postal addresses. A correctly designed CC system takes note of that fact.

Sincerely,

The World

Have you checked the screen for adding a new credit card lately. Mine went in just fine, selected UK as country, and away it went.

to which State?
And it wouldn’t agree with cc banking info ...
previous store didn’t have provinces either but at least it had ‘NA’ presumably meaning not applicable ... rest is politics.

It is really very simple. You completely ignore the State field, don’t do anything with it.

Add a zip (or postal) code and you will see a nice little green tick magically appear beside the state, then you add the Country.

chohole - 23 June 2012 02:48 PM

It is really very simple. You completely ignore the .....

right ...

oh btw - somebody fixed that Shop page ... it’s back to ‘normal’.

chohole - 23 June 2012 02:48 PM

It is really very simple. You completely ignore the State field, don’t do anything with it.

Well that’s exactly what DAZ says you should not do:

“NOTE: Please if you live OUTSIDE the United States, and are using a Credit Card…Please go into your account and update the Credit Card Profile to add the State/Provence you live in.”  We have seen many orders fail because the information is not in that field. Once that has been updated your orders will process as expected.”

chohole - 23 June 2012 02:48 PM

Add a zip (or postal) code and you will see a nice little green tick magically appear beside the state, then you add the Country.

Doesn’t work for me (see screenshot). Maybe the system only recognizes UK and US postal codes?

... edit ... and maybe one day they’ll fix the forums to accept Google search result links!!!

drop down provincial list website codings

OR ... reinstate the ability of the ‘last poster’ to remove their post!

Of course I can not Register my credit card, too. can I?

Now I add my country zip code, and it did not apply any new status about state.

Actually,  In my country , we do not have “state” . just AABBCC prefecture and city.

So I thought I would apply, another “state” in the option,

but If something wrong,  I do not want to take on responsibility,

so I stopped.

Though I am not so surprised if DAZ do not concern about so many other country people
when renewal their shopping site.

(though the sysytem can understand my country,  and they can sell many items to me, huhu)

So I just use pay-pal.

it may be lucky for me. I do not want to record my credit card infromation on daz account.

I can not believe “DAZ technology at least about keeping shoping site safety”.

====================================

I must say sorry about this , It was my mistake .

card register system can run about my country.

I thought I should input the state name, but,
when I apply my zip-code again, green check mark turned out.
(chohole said that?  )

so please call me a careless complainer!

I do not mind.

I will change my HN “CC kita”

We have passed this on. THey are still working on getting this situation sorted out, so you will be notified when it is fully updated

Thank you. 3rd time ...