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Status of those having issues with Platinum Club Renewals
Posted: 13 June 2012 08:00 AM   [ Ignore ]   [ # 181 ]
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DAZ_bfurner - 12 June 2012 07:48 PM
WhiteMyst - 12 June 2012 05:58 PM

Checking in with hopes that fixes are coming in the very near future.  My PC membership expires today and I still can’t pay the monthly renewal without the store trying to charge me the new member price.  I guess that means tomorrow I will no longer be a PC member. :(

A simple call to our sales support tomorrow and we can take care of you. Or a ticket logged in our tech support tool. Either way you will be taken care of.

Thanks for the reply. 

I just checked and I’m still in the PC (knock on wood).

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Posted: 13 June 2012 06:34 PM   [ Ignore ]   [ # 182 ]
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Cyber Muses - 12 June 2012 04:54 PM

Hi Richard and Brian.

I never received a $1 transaction confirmation notice.  I’m not sure that the $1 transaction would have taken care of the problem for me.  I’m one of the old Paypal monthly PC members who were grandfathered over to the new site.  My June membership ended up coming out on the fourth, which was the first business day after the day it was due to be renewed, the 3rd of each month.  Anyway, I still don’t show as having a PC subscription, nor do I show as being a PC member.  The good news is that I still have all the benefits. smile  The next step, a verifiable PC subscription, will hopefully be coming soon.

 

You are showing as a PC Member, so as long as you’re getting the benefits, you’re good.

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Posted: 13 June 2012 09:42 PM   [ Ignore ]   [ # 183 ]
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Hi Mike.

Update.  I knew I was showing up as a PC member here in the forums.  It was in My Account Dashboard that I wasn’t showing up as a PC member.  Today, the $1.00 transaction confirmation notice shows up in my account having been processed just today, however the status next to the charge which is showing under My Subscriptions is now showing my PC membership as expired.  I’m still able to access the PC forum and get my PC discount, etc.  Just the subscription showing up as expired. smile

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Posted: 14 June 2012 04:15 AM   [ Ignore ]   [ # 184 ]
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THere are so many members showing as expired that someone started an expired members party thread.

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Posted: 14 June 2012 05:22 AM   [ Ignore ]   [ # 185 ]
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chohole - 14 June 2012 04:15 AM

THere are so many members showing as expired that someone started an expired members party thread.


Hi Cho. smile


Do you happen to have the link handy.  I can’t seem to find the thread.  Probably looked right at it too. LOL

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Posted: 14 June 2012 05:28 AM   [ Ignore ]   [ # 186 ]
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actually he posted it in the commons, in case any one was locked out of MO

It’s here   http://www.daz3d.com/forums/viewthread/1698/

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Posted: 14 June 2012 10:40 AM   [ Ignore ]   [ # 187 ]
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Well the $1.00 credit gimmick to fix my abruptly expired Annual membership didn’t last that long because I am again listed as Expired.


Yes, I still have access, this is just a heads-up notice for those pushing the buttons.

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Posted: 14 June 2012 10:55 AM   [ Ignore ]   [ # 188 ]
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Yes, but we are told that the expired status is nothing to worry about., and they are working on it.

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Posted: 14 June 2012 12:18 PM   [ Ignore ]   [ # 189 ]
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MJ_Vivianight - 14 June 2012 10:40 AM

Well the $1.00 credit gimmick to fix my abruptly expired Annual membership didn’t last that long because I am again listed as Expired.


Yes, I still have access, this is just a heads-up notice for those pushing the buttons.


.....me too - just checked after reading this.

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Posted: 14 June 2012 04:51 PM   [ Ignore ]   [ # 190 ]
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Weird.  I just got unsubscribed from the newsletter and got an email about it.  And resubscribed.  BUT nothing else has changed.  I did not get my membership fixed.

It still says “You have no subscriptions” under My Subscriptions.

Is this something I should be concerned about??

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Posted: 14 June 2012 05:37 PM   [ Ignore ]   [ # 191 ]
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:(( I’m still a PC member, I never lost my PC membership and still never got my voucher or GC this month

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Posted: 14 June 2012 05:42 PM   [ Ignore ]   [ # 192 ]
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_____(Z)_____ - 14 June 2012 05:37 PM

:(( I’m still a PC member, I never lost my PC membership and still never got my voucher or GC this month

 


Stickiied at the top of the Members Only forum:  http://www.daz3d.com/forums/viewthread/1934/

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Posted: 14 June 2012 05:52 PM   [ Ignore ]   [ # 193 ]
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Thank you sincerely, I just used it and it worked,

and DAZ, I don’t like the new checkout cart system at all :(
Sorry,

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Posted: 14 June 2012 10:03 PM   [ Ignore ]   [ # 194 ]
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My Subscription Status is showing as “Canceled” not “Expired”.  Anyone else have this?  My annual sub shouldn’t expire until October.

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Posted: 14 June 2012 10:09 PM   [ Ignore ]   [ # 195 ]
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SiennaBlue - 14 June 2012 10:03 PM

My Subscription Status is showing as “Canceled” not “Expired”.  Anyone else have this?  My annual sub shouldn’t expire until October.

 

I do—in the old store as well, because I didn’t have it set to auto-renew.  I don’t know if it’s intended to mean the same thing now, but that’s what mine says.

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