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Status of those having issues with Platinum Club Renewals
Posted: 09 June 2012 06:09 AM   [ Ignore ]   [ # 166 ]
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chohole - 09 June 2012 05:58 AM

That is one of the things we are waiting for clarification about, but I for one will certainly make sure it is noted, as my account shows “expired” as well.

Thank you smile

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Posted: 09 June 2012 09:29 AM   [ Ignore ]   [ # 167 ]
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DAZ_ann0314 - 05 June 2012 09:33 PM

From Britney Creek:
We have our hands full, but we are working as fast as we can to get all of our Tickets resolved, and customers happy. Tickets will be all caught up and answered by Friday. I will make sure that happens. Thank you so much for your patience.

How far down the backlog did you manage to get?

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Posted: 09 June 2012 10:11 AM   [ Ignore ]   [ # 168 ]
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Richard Haseltine - 09 June 2012 05:39 AM

The problem is you bought a new membership, rather than renewing your old. You should get a refund for that, and the second membership should be removed, but I don’t know how quickly that will be done. They were hoping to clear the backlog by yesterday but obviously theer are still tickets outstanding - I will try to find out if they missed the Friday target, or if the outstanding tickets have been missed for some reason.

Richard, I’m not sure who you were responding to but in case it was me I’ll clarify that I did not place the order for my PC renewal.  When I saw it was going to charge me 20.97 I didn’t place the order, I only have so much money on my card so that wasn’t going to work.  Anyway, thanks mods for trying to help us all during the transition.  May the potholes soon be fixed! smile

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Posted: 11 June 2012 11:42 PM   [ Ignore ]   [ # 169 ]
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I have not had any PC issues until today.

I was suddenly unsubscribed to the newsletter.

I received my platinum club “voucher” in an email.

I went to my account to click on the newsletter subscrtiption and noticed that my platinum club status is listed as expired, but my expiring date is listed as being in Octover (which is correct).

I seem to still have platinum club discounts listed as available - though I have not tried to shop or use my voucher/coupon.

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Posted: 12 June 2012 07:59 AM   [ Ignore ]   [ # 170 ]
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Did you also get confirmation of a $1 transaction? if so, that was DAZ fixing the subscription so you would see discounts.

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Posted: 12 June 2012 08:29 AM   [ Ignore ]   [ # 171 ]
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Richard Haseltine - 12 June 2012 07:59 AM

Did you also get confirmation of a $1 transaction? if so, that was DAZ fixing the subscription so you would see discounts.

No I didn’t get one of those.

But I was a little off on what I wrote -

It actually says

Expires - NEVER

Period - annual

Next payment - (Blank)

Next delivery - (correct date in October)

Status - EXPIRED

But even with the expired status I am still getting PC prices and I did receive the Voucher code…

 

 

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Posted: 12 June 2012 11:18 AM   [ Ignore ]   [ # 172 ]
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Please try to clear your cache with a hard REFRESH, and see if that helps you see the PC pricing. We have had many resolve the issue by clearing cache and cookies.

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Posted: 12 June 2012 11:47 AM   [ Ignore ]   [ # 173 ]
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I am getting the correct PC prices.  I even put something in my cart to see if it kept that price.  It did.  $1.99

I was just wondering why my PC status is expired but my status shows I do not need to buy a new memebership until October (which is correct).

Here is a picture of what I am talking about.  This is from my subscription page.  I did a hard refresh on this page.  It still says the same thing.

NOTE - I blotted out the exact dates on start and next delivery - but they were right.

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Posted: 12 June 2012 11:53 AM   [ Ignore ]   [ # 174 ]
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namrettek - 12 June 2012 11:47 AM

I am getting the correct PC prices.  I even put something in my cart to see if it kept that price.  It did.  $1.99

I was just wondering why my PC status is expired but my status shows I do not need to buy a new membership until October (which is correct).

Here is a picture of what I am talking about.  This is from my subscription page.  I did a hard refresh on this page.  It still says the same thing.

NOTE - I blotted out the exact dates on start and next delivery - but they were right.

This is being looked into for a fix currently. Until then ignore the expiration date.

 

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Posted: 12 June 2012 12:36 PM   [ Ignore ]   [ # 175 ]
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DAZ_bfurner - 12 June 2012 11:53 AM
namrettek - 12 June 2012 11:47 AM

I am getting the correct PC prices.  I even put something in my cart to see if it kept that price.  It did.  $1.99

I was just wondering why my PC status is expired but my status shows I do not need to buy a new membership until October (which is correct).

Here is a picture of what I am talking about.  This is from my subscription page.  I did a hard refresh on this page.  It still says the same thing.

NOTE - I blotted out the exact dates on start and next delivery - but they were right.

This is being looked into for a fix currently. Until then ignore the expiration date.

 

What he actually means is ignore the expired status. You aren’t the only PC member who’s membership shows expired but shouldn’t be, and who’s still getting the perks of membership. Such as prices, seeing the member’s only forum, and recently getting the coupon. There’s a thread in the commons, the PC expired party where a bunch of us are hanging out, I don’t remember the url at the moment.

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Posted: 12 June 2012 01:57 PM   [ Ignore ]   [ # 176 ]
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Expired members party thread is here   http://www.daz3d.com/forums/viewthread/1698/

bring refreshments.

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Posted: 12 June 2012 02:15 PM   [ Ignore ]   [ # 177 ]
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chohole - 12 June 2012 01:57 PM

Expired members party thread is here   http://www.daz3d.com/forums/viewthread/1698/

bring refreshments.

Thank you.

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Posted: 12 June 2012 04:54 PM   [ Ignore ]   [ # 178 ]
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Hi Richard and Brian.

I never received a $1 transaction confirmation notice.  I’m not sure that the $1 transaction would have taken care of the problem for me.  I’m one of the old Paypal monthly PC members who were grandfathered over to the new site.  My June membership ended up coming out on the fourth, which was the first business day after the day it was due to be renewed, the 3rd of each month.  Anyway, I still don’t show as having a PC subscription, nor do I show as being a PC member.  The good news is that I still have all the benefits. smile  The next step, a verifiable PC subscription, will hopefully be coming soon.

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Posted: 12 June 2012 05:58 PM   [ Ignore ]   [ # 179 ]
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Checking in with hopes that fixes are coming in the very near future.  My PC membership expires today and I still can’t pay the monthly renewal without the store trying to charge me the new member price.  I guess that means tomorrow I will no longer be a PC member. :(

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Posted: 12 June 2012 07:48 PM   [ Ignore ]   [ # 180 ]
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WhiteMyst - 12 June 2012 05:58 PM

Checking in with hopes that fixes are coming in the very near future.  My PC membership expires today and I still can’t pay the monthly renewal without the store trying to charge me the new member price.  I guess that means tomorrow I will no longer be a PC member. :(

A simple call to our sales support tomorrow and we can take care of you. Or a ticket logged in our tech support tool. Either way you will be taken care of.

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