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Status of those having issues with Platinum Club Renewals
Posted: 07 June 2012 05:48 PM   [ Ignore ]   [ # 151 ]
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DAZ_ann0314 - 07 June 2012 02:23 PM

All Those Having PC Membership Issues, Please Read:


From Britney Creek:


For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.


You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.


Thank you for your patience.

Does this apply to those of us who’ve been charged twice every month for our PC membership? I have a ticket in about this and I haven’t heard anything back ... but I don’t see a $1.00 order anywhere on my account/I still don’t have the PC listed under my subscriptions.

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Posted: 07 June 2012 05:53 PM   [ Ignore ]   [ # 152 ]
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I’m not sure if your issue is covered under this or not. I don’t believe they are finished doing all the PC members yet.

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Posted: 08 June 2012 02:03 AM   [ Ignore ]   [ # 153 ]
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Something very weird has happened to my PC membership.


I had an email for an order, though I had not placed one dated June 7, 2012 5:18:54 PM MDT. It was for $1 paid by store credit and claimed to be for Platinum Club Annual Membership


So I checked my subscriptions to find that I have an extra 9 months membership as that ‘renewal’ was recorded as real. It was due to end in October 2012, but now ends July 2013. I read somewhere that some people will have a free month but almost a free year? The subscription page also shows an expired monthly membership due October 2012. Maybe I should just stay quiet and grateful.


I also had a mail saying that I had unsubscribed from the newsletters - I had not. But when I looked it had been unchecked. All of this happened overnight (in the UK) while I was logged out. Will post a bug report.

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Posted: 08 June 2012 07:14 AM   [ Ignore ]   [ # 154 ]
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See this post on the $1 transaction, though it does sound as if soemthing odder has happened with yours http://www.daz3d.com/forums/viewthread/1145/P135/#18375

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Posted: 08 June 2012 07:39 AM   [ Ignore ]   [ # 155 ]
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LEI1 - 07 June 2012 05:48 PM

Does this apply to those of us who’ve been charged twice every month for our PC membership? I have a ticket in about this and I haven’t heard anything back ... but I don’t see a $1.00 order anywhere on my account/I still don’t have the PC listed under my subscriptions.

I also have send in a support ticket for been charched twice every month since december 2010 ...
I recently noticed this due to a 8 times multiple show-off for may’s monthly renewal in my account.
The latest answer i got from Britney Creek is dated June first asking me for al the Paypal Transaction id’s.
Since then ... nothing ... no refunds shown ,no further answering from daz and it even seems i’m no longer a pc member anymore ...
Nicely done ...
I’m not happy at all with how everything is going on.

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Posted: 08 June 2012 08:57 AM   [ Ignore ]   [ # 156 ]
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TurtleTJones - 08 June 2012 07:39 AM
LEI1 - 07 June 2012 05:48 PM

Does this apply to those of us who’ve been charged twice every month for our PC membership? I have a ticket in about this and I haven’t heard anything back ... but I don’t see a $1.00 order anywhere on my account/I still don’t have the PC listed under my subscriptions.

I also have send in a support ticket for been charched twice every month since december 2010 ...
I recently noticed this due to a 8 times multiple show-off for may’s monthly renewal in my account.
The latest answer i got from Britney Creek is dated June first asking me for al the Paypal Transaction id’s.
Since then ... nothing ... no refunds shown ,no further answering from daz and it even seems i’m no longer a pc member anymore ...
Nicely done ...
I’m not happy at all with how everything is going on.

After not hearing back via the support email I finally sent in a zendesk ticket as well, two tickets as a matter of fact submitted at the same time. One had nothing to do with the PC double charge … that one was answered within 48 hours, the other one … STILL waiting. After reading your reply though I’m starting to think they’re just intentionally avoiding handling anything related to PC double charges.


I hope that’s not the case but, it certainly seems like it.

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Posted: 08 June 2012 09:01 AM   [ Ignore ]   [ # 157 ]
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LEI1 - 08 June 2012 08:57 AM
TurtleTJones - 08 June 2012 07:39 AM
LEI1 - 07 June 2012 05:48 PM

Does this apply to those of us who’ve been charged twice every month for our PC membership? I have a ticket in about this and I haven’t heard anything back ... but I don’t see a $1.00 order anywhere on my account/I still don’t have the PC listed under my subscriptions.

I also have send in a support ticket for been charched twice every month since december 2010 ...
I recently noticed this due to a 8 times multiple show-off for may’s monthly renewal in my account.
The latest answer i got from Britney Creek is dated June first asking me for al the Paypal Transaction id’s.
Since then ... nothing ... no refunds shown ,no further answering from daz and it even seems i’m no longer a pc member anymore ...
Nicely done ...
I’m not happy at all with how everything is going on.

After not hearing back via the support email I finally sent in a zendesk ticket as well, two tickets as a matter of fact submitted at the same time. One had nothing to do with the PC double charge … that one was answered within 48 hours, the other one … STILL waiting. After reading your reply though I’m starting to think they’re just intentionally avoiding handling anything related to PC double charges.


I hope that’s not the case but, it certainly seems like it.


I would imagine that fixing double charges may be a trickier thing to do, given the number of people who have tried to cancel a doubled subscription and ended up with both cancelled.

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Posted: 08 June 2012 09:10 AM   [ Ignore ]   [ # 158 ]
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fixmypcmike - 08 June 2012 09:01 AM
LEI1 - 08 June 2012 08:57 AM
TurtleTJones - 08 June 2012 07:39 AM
LEI1 - 07 June 2012 05:48 PM

Does this apply to those of us who’ve been charged twice every month for our PC membership? I have a ticket in about this and I haven’t heard anything back ... but I don’t see a $1.00 order anywhere on my account/I still don’t have the PC listed under my subscriptions.

I also have send in a support ticket for been charched twice every month since december 2010 ...
I recently noticed this due to a 8 times multiple show-off for may’s monthly renewal in my account.
The latest answer i got from Britney Creek is dated June first asking me for al the Paypal Transaction id’s.
Since then ... nothing ... no refunds shown ,no further answering from daz and it even seems i’m no longer a pc member anymore ...
Nicely done ...
I’m not happy at all with how everything is going on.

After not hearing back via the support email I finally sent in a zendesk ticket as well, two tickets as a matter of fact submitted at the same time. One had nothing to do with the PC double charge … that one was answered within 48 hours, the other one … STILL waiting. After reading your reply though I’m starting to think they’re just intentionally avoiding handling anything related to PC double charges.


I hope that’s not the case but, it certainly seems like it.


I would imagine that fixing double charges may be a trickier thing to do, given the number of people who have tried to cancel a doubled subscription and ended up with both cancelled.

It probably is tricker, especially considering the number of us who I see have been double charged. But still I’d appreciate some sort of “we’re looking into it” message rather than deafening silence. I for one simply asked for a refund for the extra months I paid, and a standard refund shouldn’t be that difficult to issue. oh oh

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Posted: 08 June 2012 10:00 AM   [ Ignore ]   [ # 159 ]
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Well, I have posted a ticket about my Platinum Membership more than 72 hours ago, and still no answer. I would be nice to know how long I’m supposed to wait?

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Posted: 08 June 2012 10:10 AM   [ Ignore ]   [ # 160 ]
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Daz3D is aware of PC problems, as has been stated several times already, and are working through soritng things out.

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Posted: 08 June 2012 06:01 PM   [ Ignore ]   [ # 161 ]
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Cho, the problem is that they are not even acknowledging Tickets in a timely fashion (Assigning it, even if it is to the people already working on it). 6 days in my case.

Granted my issue sorted itself out seemingly (An Ann-elf no doubt) but still…

I closed my own ticket out. Hopefully the negative review will get someone’s attention.

chohole - 08 June 2012 10:10 AM

Daz3D is aware of PC problems, as has been stated several times already, and are working through soritng things out.

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Posted: 08 June 2012 06:30 PM   [ Ignore ]   [ # 162 ]
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DAZ_ann0314 - 07 June 2012 02:23 PM

All Those Having PC Membership Issues, Please Read:


From Britney Creek:


For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.


You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.


Thank you for your patience.

I am going to assume (hope) this will fix it so I am not being charged 20.97 for a monthly renewal instead of the 7.97??  My support ticket is still in limbo, so I have no real clue…..Richard, Cho, Frank….anyone…do you have a guess?

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Posted: 09 June 2012 05:39 AM   [ Ignore ]   [ # 163 ]
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The problem is you bought a new membership, rather than renewing your old. You should get a refund for that, and the second membership should be removed, but I don’t know how quickly that will be done. They were hoping to clear the backlog by yesterday but obviously theer are still tickets outstanding - I will try to find out if they missed the Friday target, or if the outstanding tickets have been missed for some reason.

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Posted: 09 June 2012 05:43 AM   [ Ignore ]   [ # 164 ]
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chohole - 08 June 2012 10:10 AM

Daz3D is aware of PC problems, as has been stated several times already, and are working through soritng things out.

Did I need to file a support ticket regarding my expiration, or is it on the list, sorry if I’ve missed a post.

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Posted: 09 June 2012 05:58 AM   [ Ignore ]   [ # 165 ]
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That is one of the things we are waiting for clarification about, but I for one will certainly make sure it is noted, as my account shows “expired” as well.

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