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Status of those having issues with Platinum Club Renewals
Posted: 06 June 2012 10:48 AM   [ Ignore ]   [ # 136 ]
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Alright I am so totally tired of fighting this… I reactivated my membership becasue I didn’t get an answer from CS then I notice today that my old subscription had been reactivated along with the new so I canceled the new one not wanting to get double charged and now I can’t get into the PC even though my subscription says I am a member until 6/6/12 when it is supposed to renew it orginally was supposed to renew on the 6/1/12 but didn’t yet for days I could I could still access everything PC.. Now nothing and when I go back to reactivate what do I get but you need to pay another 7.95 what is up with that…. the other wasn’t set to come out til 7/1 sigh…. So over this already… Yes I sent in a ticket but didn’t hear anything the last time….. and today is the 6th so why can’t I get in??????

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Posted: 06 June 2012 11:00 AM   [ Ignore ]   [ # 137 ]
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You can’t get in because you cancelled your membership.  It is as simple as that.  If you had left well alone, and just submitted a ticket about showimg 2 memberships, you would have been fine.

SO Now you will have to submit another ticket to get the cancellation thing sorted out.  It has been said several times that this problem is being worked on, so please wait for feedback from Daz_Ann, who is acting as a conduit between the forum and the people who are doing things at DazHQ.

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Posted: 06 June 2012 11:09 AM   [ Ignore ]   [ # 138 ]
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Yes I canceled one membership, it still shows one as active. I am trying to figure out if I only canceled one and one is still active why I can’t get in. And I didn’t think it needed a support ticket to cancel one of two I honestly didn’t think that if I had two active memberships canceling one would kick me out. When i only had one and it was not active for several days and I could still get into everything. Sorry to post my issue here. I just thought that someone might have an answer.

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Posted: 06 June 2012 11:21 AM   [ Ignore ]   [ # 139 ]
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It’s just the way this software seems to be handling cancellations at the moment, they take instant effect, and cancel out the PC altogether, regardless of how long is left to run on the membership.  It is one of the things that has been posted for attention to Daz3D.

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Posted: 06 June 2012 01:40 PM   [ Ignore ]   [ # 140 ]
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Just wanted to say thank you to the nice people at DAZ for getting my issue resloved promptly.. Thanks again…. cheese

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Posted: 06 June 2012 02:25 PM   [ Ignore ]   [ # 141 ]
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ATTN Richard Haseltine!!!

Help!

I posted this in another thread but so far no one has responded, so reposting it here in hopes of getting a response, sorry.  I am including a screenshot this time tho.

I just tried to renew my PC membership ( I had auto renew turned off just in case I ever had a time when I couldn’t get money on my visa debt card in time) and the store is trying to charge me 20.97.  I hate to put in a support ticket as I know the DAZ staff is swamped right now and my current PC doesn’t expire until 6/12. 

Shall I wait and try to renew later or contact support now?

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Posted: 06 June 2012 02:46 PM   [ Ignore ]   [ # 142 ]
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I’m not sure how you can manually renew your membership - there should be a way or the grace period for lapsed subscriptions makes no sense. I hate to say it, but I think you need to open a support ticket. You certainly shouldn’t pay for a new monthly subscription, which is what that is offering.

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Posted: 06 June 2012 03:42 PM   [ Ignore ]   [ # 143 ]
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Posted: 06 June 2012 03:55 PM   [ Ignore ]   [ # 144 ]
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Richard Haseltine - 06 June 2012 02:46 PM

I’m not sure how you can manually renew your membership - there should be a way or the grace period for lapsed subscriptions makes no sense. I hate to say it, but I think you need to open a support ticket. You certainly shouldn’t pay for a new monthly subscription, which is what that is offering.

Thanks so much Richard. smile  I submitted a support ticket.

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Posted: 07 June 2012 07:50 AM   [ Ignore ]   [ # 145 ]
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chohole - 06 June 2012 11:21 AM

It’s just the way this software seems to be handling cancellations at the moment, they take instant effect, and cancel out the PC altogether, regardless of how long is left to run on the membership.  It is one of the things that has been posted for attention to Daz3D.

It has nothing to do with cancellations.  I’ve just been locked out of the PC AGAIN, for THE SECOND TIME IN THREE DAYS, despite now showing TWO Platinum club accounts on my subscription list, one of which was JUST BILLED THROUGH AUGUST TWO DAYS AGO.  And unlike the previous poster, I NEVER CANCELLED ANYTHING.


And this was ON TOP of being DOUBLE BILLED AT THE WRONG PRICE FOR THE SUPERSUIT BUNDLE LAST WEEK. 


That’s right, in less than two weeks I’ve had to deal with DAZ charging nearly a hundred extra dollars on my credit card and I’ve had all of the “privileges” of being a platinum club member stripped off me TWICE.


This situation is not getting better, it is getting worse, and I am really getting sick of calling Zen desk and submitting help tickets for problems that are being generated entirely by the Daz store itself.  Why am I supposed to fix the things that Daz keeps breaking? 


It’s just too much.  Coming to this site is starting to make me feel physically ill. 
 

 

 

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Posted: 07 June 2012 08:28 AM   [ Ignore ]   [ # 146 ]
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Cybersox13, I understand the frustration they had mine fixed yesterday and today I come on here to place an order and I am again locked out of the PC membership rolleyes and I have cleared all my history, cookies and temp files. I am just gonna walk away for a bit and try maybe next week.

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Posted: 07 June 2012 02:23 PM   [ Ignore ]   [ # 147 ]
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All Those Having PC Membership Issues, Please Read:


From Britney Creek:


For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.


You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.


Thank you for your patience.

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Posted: 07 June 2012 02:45 PM   [ Ignore ]   [ # 148 ]
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DAZ_ann0314 - 07 June 2012 02:23 PM

All Those Having PC Membership Issues, Please Read:


From Britney Creek:


For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.


You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.


Thank you for your patience.

A few days too late for me. I’m still waiting to hear back on my request for a refund at this point.

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Posted: 07 June 2012 04:59 PM   [ Ignore ]   [ # 149 ]
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I called about a week ago and talked with someone about losing my membership because I was not charged like I was suppose to be from month to month. What they did was charge me 7.95 for new membership and that worked for about two days. Turns out the new membership bill was never charged to my credit card and I ended up with two memberships in my account and now nothing works, I can not shop with my Platinum club discount and I do not seem to be billed monthly for my membership. A good deal of time has gone by since these problems have started with the changes that are being made to the site. Can you tell me, Have I lost my membership? Am I going to be billed for all this time I have not been able to use it? Im at a loss as of what to do. I do not want to seem rude but I am almost ready to give up and let it go. I have been a member for many years now. Oh well

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Posted: 07 June 2012 05:33 PM   [ Ignore ]   [ # 150 ]
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I still have not got my 6 dollar coupon :(

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