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Status of those having issues with Platinum Club Renewals
Posted: 05 June 2012 03:21 AM   [ Ignore ]   [ # 106 ]
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What is the ticket turnaround time atm? Does anyone know? I put a ticket in 6 days ago. I was being billed for 2 platinum club memberships, while having purchased an annual subscription. This had been going on for some time before I noticed what was happening. Anyway, I cancelled the memberships via paypal, and now I don’t have any plat memberships :( Therefor I don’t get any 1.99 products, discounts, vouchers, or the forum.

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Posted: 05 June 2012 05:16 AM   [ Ignore ]   [ # 107 ]
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I guess DAZ are pretty snowed under at the moment, so I wouldn’t hold your breath.  I’m sure all the tickets will be answered… eventually


But in the meantime my advice would be to stay calm, and don’t lose your sense of humour (so how long is ‘DAZ eventually’ compared to ‘DAZ soon’ then…)


wink


(Edited to add that I’m one of the lucky one’s who’s already got my money’s worth out of this years membership, having renewed my annual membership during the 2011 PC anniversary bash (the best time to join, without doubt!). If I’d joined more recently I’d be rather annoyed too…)

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Posted: 05 June 2012 05:26 AM   [ Ignore ]   [ # 108 ]
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vagabondfantasist - 05 June 2012 05:16 AM

I guess DAZ are pretty snowed under at the moment, so I wouldn’t hold your breath.  I’m sure all the tickets will be answered… eventually


But in the meantime my advice would be to stay calm, and don’t lose your sense of humour (so how long is ‘DAZ eventually’ compared to ‘DAZ soon’ then…)


wink

I think we will find that out anon

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Posted: 05 June 2012 05:55 AM   [ Ignore ]   [ # 109 ]
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I knew about the seven stages of grief.
But I must admit I didn’t know about the 7 stages of DAZ until now.

Shock = What happened!?
Denial =No, they didn’t choose to go with Magento.  They wouldn’t!
Bargaining=Let me throw money at you, please!  No??  How about now?
Guilt=I’m sorry I went to Renderosity and enjoyed it.
Anger=”#$”&#”$&$#### DAZ!!!  I’m a PC member!!!
Depression=Fantasy Bath, I am empty without you….
Hope=  ... sorry, I’m still stuck on 6.
smile

But I really am trying to work through it.
I guess another good point is, since I can’t buy anything until my PC issue is fixed… eventually…  I can make posts like this.  raspberry

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Posted: 05 June 2012 07:29 AM   [ Ignore ]   [ # 110 ]
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I finally got a ticket through about my PC membership not auto renewing, but am not going to hold my breath for the answer. I never got answer to the ticket I sent in days and days ago. My Daz will open, but every time I try to load say V4 or M4, or the kids, etc…it tells me I am not licensed to use that product. Which is complete bull, all you have to do is look at my order history!
Wish I had never installed Daz 4 Pro!!! I followed the instructions to the letter, and now all my Daz products D4P, DA3 34 and 64 bit
are just taking up space.
Daz is now costing me more than the money I spend on their products,
they are costing me the money I make using those products in my art.

I can’t wait around for Daz any more, I am three weeks behind on commissions,
I am going to have to look in upgrading my Poser after this…groan…
I like Daz so much better, but right now it is completely useless to me.

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Posted: 05 June 2012 08:06 AM   [ Ignore ]   [ # 111 ]
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GrandmaPaula - 05 June 2012 01:23 AM

Well Daz got my monthly renewal on the 1st (they got paid automatically), but here it is the 5th and still no monthly voucher (or store credit as it is called now)

Actually, the store credit was just for the unspent remnant of May vouchers - it was an upgrade since the new system doesn’t support vouchers. for now the PC bonus will be a coupon code, giving up to $6 off a single order and applicable only to non-$1.99 DAZ Originals. The coupon codes haven’t yet been issued.

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Posted: 05 June 2012 08:38 AM   [ Ignore ]   [ # 112 ]
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Hold on a sec…..

so I can no longer use my plat club voucher, when I eventually get it, on P.A. items.?????

Is this just a temporary thing because the store cannot manage the voucher system, or is that how the P.C. is going to run from now on..???

and what was the logic behind going to a store setup that couldn’t manage Daz’s current voucher system..?????

S.K.

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Posted: 05 June 2012 08:44 AM   [ Ignore ]   [ # 113 ]
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Also note the “giving up to $6.00” part, because if you buy an item/order under $6.00 then the rest of your coupon goes *Poof* gone.

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Posted: 05 June 2012 09:49 AM   [ Ignore ]   [ # 114 ]
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swordkensia - 05 June 2012 08:38 AM

Hold on a sec…..

so I can no longer use my plat club voucher, when I eventually get it, on P.A. items.?????

Is this just a temporary thing because the store cannot manage the voucher system, or is that how the P.C. is going to run from now on..???

and what was the logic behind going to a store setup that couldn’t manage Daz’s current voucher system..?????

S.K.

They’re trying to figure out what could be done, but that’s how it stands.  There IS no store setup that can handle the accounting maze DAZ 3D set up on the old system.  It was an accounting nightmare.

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Posted: 05 June 2012 11:01 AM   [ Ignore ]   [ # 115 ]
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When is this going to be solved?

I see no voucher… for this month.  I recently renewed.  I can’t access the Platinum forums.

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Posted: 05 June 2012 11:23 AM   [ Ignore ]   [ # 116 ]
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Please can you try to be a little patient. As soon as we have any more information, we will let people know.

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Posted: 05 June 2012 12:44 PM   [ Ignore ]   [ # 117 ]
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okay, not that I am complaining right now but this is weird.

so the last 7 days (or so) I was a PC member then was not a PC member.  Nothing showed in my account as a PC member.

So today I login and find that my PC member benefits are back, including member forum access.  However it still does not show in my subscriptions that I am a PC member.  This is a huge change from close to 7 days ago.

But I fear, since it still doesn’t show that I am a PC member in my subscriptions that I’ll have that headache again after this month.

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Posted: 05 June 2012 01:03 PM   [ Ignore ]   [ # 118 ]
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“There IS no store setup that can handle the accounting maze DAZ 3D set up on the old system.  It was an accounting nightmare.”

WELL THAT explains it all… Broke rule #1 in IT migrations.

Never, Never change the business process and the underlying support system at the same time, while in production. 

The reason is you have too many moving parts to integrate and the human resources will be consumed with putting out fires instead of learning and improving the system.  Its tough enough to mange the information loop of a infrastructure migration - but to try that while changing the business dynamics, you are asking for trouble. This is because you don;t have a base line to measure performance/quality of your investment against.  Any necessary business process changes should have been planned, and tested in advance of the system migration. Testing business process changes off-line in advance and in production even with “sneaker net” replacing the systems reveals any flaws so you can mitigate, before going live in conjunction with a system migration.

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Posted: 05 June 2012 01:19 PM   [ Ignore ]   [ # 119 ]
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reavuson22 - 05 June 2012 12:44 PM

okay, not that I am complaining right now but this is weird.

so the last 7 days (or so) I was a PC member then was not a PC member.  Nothing showed in my account as a PC member.

So today I login and find that my PC member benefits are back, including member forum access.  However it still does not show in my subscriptions that I am a PC member.  This is a huge change from close to 7 days ago.

But I fear, since it still doesn’t show that I am a PC member in my subscriptions that I’ll have that headache again after this month.

I don’t think they’ve addressed the issue of PC member showing in subscriptions yet, but I know they’re aware of it.  Mine still doesn’t show it either.

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Posted: 05 June 2012 01:45 PM   [ Ignore ]   [ # 120 ]
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Welp I can see the member’s only forum again… Yay! However… I have not gotten a single PC member newsletter since the switch over and have not seen my 6 dollar coupon.

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