Digital Art Zone

Those gals must be freezing *brrrr*

Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

Thanks.

Haruchai - 26 November 2012 05:37 PM

Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

Thanks.

No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

Update: fyi I have just raised a support ticket.

Great work…love this product.  The whole encompassing environment is brilliant. Thank you

acanthis - 27 November 2012 01:45 AM

Haruchai - 26 November 2012 05:37 PM

Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

Thanks.

No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

 

Update: fyi I have just raised a support ticket.

Thanks for doing that, let us know the outcome.

Cheers.

Haruchai - 27 November 2012 04:49 AM

acanthis - 27 November 2012 01:45 AM

Haruchai - 26 November 2012 05:37 PM

Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

Thanks.

No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

 

Update: fyi I have just raised a support ticket.

Thanks for doing that, let us know the outcome.

Cheers.

Here is the answer from DAZ Support:

“Jared Nielson, Nov 30 16:26 (MST):
Hi Adrian,
The product page at its current state indicates that this is not the case. You can check it out for yourself: http://www.daz3d.com/shop/planet-alpine
I’m guessing what happened was that whoever set up the product page made a mistake listing the Poser light as a feature. At the time you purchased it the product page was probably different.
I apologize for any inconvenience. If the light set is a deal breaker you can always return the product within 30 days for a refund. Just let me know if that is what you’d like to do.”

... In other words there is no light set for Poser and therefore the product is DAZ Studio only. This is the first time that I have not been satisfied with a Stonemason product, but I will give him the benefit of the doubt and assume that DAZ were responsible for the misleading description. Not a very satisfactory experience overall, though.

acanthis - 01 December 2012 12:25 AM

Haruchai - 27 November 2012 04:49 AM

acanthis - 27 November 2012 01:45 AM

Haruchai - 26 November 2012 05:37 PM

Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

Thanks.

No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

 

Update: fyi I have just raised a support ticket.

Thanks for doing that, let us know the outcome.

Cheers.

Here is the answer from DAZ Support:

“Jared Nielson, Nov 30 16:26 (MST):
Hi Adrian,
The product page at its current state indicates that this is not the case. You can check it out for yourself: http://www.daz3d.com/shop/planet-alpine
I’m guessing what happened was that whoever set up the product page made a mistake listing the Poser light as a feature. At the time you purchased it the product page was probably different.
I apologize for any inconvenience. If the light set is a deal breaker you can always return the product within 30 days for a refund. Just let me know if that is what you’d like to do.”

... In other words there is no light set for Poser and therefore the product is DAZ Studio only. This is the first time that I have not been satisfied with a Stonemason product, but I will give him the benefit of the doubt and assume that DAZ were responsible for the misleading description. Not a very satisfactory experience overall, though.

Thanks for the update. Not a deal breaker for me, just thought if it should be there then I would have liked to have access to it. If it wasn’t there to begin with I wouldn’t have questioned it, it’s just the fact it was listed as being there and now it’s not. That description has definitely been changed in the last few days.

Doesn’t stop me using the excellent scene though

I have decided that a refund is justified.

This statement on the product page: “This scene comes pre-built and ready to go! Check out our Ready to Render Scene!” is actually not true. It should be qualified that it only applies to DAZ Studio. That’s blatantly misleading.

Very disappointing, but a lesson learned and I shall be very wary in future.

hi guys..I was recently informed about the missing D|S lights and cameras..will work on them today and the product should be updated later this week.

Stonemason - 01 December 2012 05:18 PM

hi guys..I was recently informed about the missing D|S lights and cameras..will work on them today and the product should be updated later this week.

That’s great news, but I think (hope) you may have made a typo there ... it’s the lack of Poser lights/cameras that is the issue.

oops,was thinking Poser ....while writing D|S.. :\
no worries

Stonemason - 02 December 2012 04:16 AM

oops,was thinking Poser ....while writing D|S.. :\
no worries

No worries indeed Thanks for doing this.

http://stefan-morrell.com/Alpine_Cam_Lights.zip

Cameras & lights for Poser

thanks
Stefan

Christmas presents from Stefan !!!!!

Thanks for doing this, it is really appreciated.

Thanks for the lights Stonemason