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Afraid to Buy Anything At All Now…
Posted: 02 June 2012 03:38 AM   [ Ignore ]   [ # 46 ]
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Harry Dresden - 02 June 2012 01:34 AM

I feel sorry for DAZ. I really do. After the recent success of Genesis and the free release of DS4 Pro it really hurts to see them shoot themselves in the foot like this. Unfortunately you’re only as good as the last thing people remember about you. It’s pretty clear that they’re in over their heads with the new software and I hope they do the sensible thing and get expert help, even it’s only temporary, to help sort out the mess.

You’re an old friend DAZ. It pains me to see you fall like this. Please do something about it fast.

Some of you folks have really short memories! Not just you Harry, but a lot of the Daz forum veterans. grin

Success? Really!? Being a seasoned businessman myself, I’d hardly call the DS4/Genesis disaster a success.  Alienating half of your customer base and producing tinker toy/everbeta software, is never a path to success. Now, with the other half of their customers having to put up with this hapless site upgrade and broken store, it’s probably a good thing for Daz that most here suffer from amnesia.

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Posted: 02 June 2012 05:00 AM   [ Ignore ]   [ # 47 ]
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MeshWorks - 02 June 2012 03:38 AM
Harry Dresden - 02 June 2012 01:34 AM

I feel sorry for DAZ. I really do. After the recent success of Genesis and the free release of DS4 Pro it really hurts to see them shoot themselves in the foot like this. Unfortunately you’re only as good as the last thing people remember about you. It’s pretty clear that they’re in over their heads with the new software and I hope they do the sensible thing and get expert help, even it’s only temporary, to help sort out the mess.

You’re an old friend DAZ. It pains me to see you fall like this. Please do something about it fast.

Some of you folks have really short memories! Not just you Harry, but a lot of the Daz forum veterans. grin

Success? Really!? Being a seasoned businessman myself, I’d hardly call the DS4/Genesis disaster a success.  Alienating half of your customer base and producing tinker toy/everbeta software, is never a path to success. Now, with the other half of their customers having to put up with this hapless site upgrade and broken store, it’s probably a good thing for Daz that most here suffer from amnesia.

MeshWorks I totally agree with you.

Making business decisions are sometimes difficult, but the decisions to alienate Poser customers, make specific products for their software ONLY while GIVING THE APPEARANCE that they want to crush Poser into the ground plus the disaster with this new store are just lame.  Why isn’t anyone within DAZ authority using their brains?  Why in the world would a business want to actively prevent profits?  IMO Genesis looks toon-like and so far from professional.  That aside, I’ve invested a whole lot of money into Poser content over the last 10 years that there is no freaking way I would forego its use to to start up with DS/Genesis.  Plus the fact that there are at least two installers for every product and then there’s the file structure, which as I understand, has to be installed specifically.  My GAWD what a major headache!

Just seems to me that those in charge of the company have not gone to business school.  If you want to grow your business then make your software and make it fantastic, but appeal to ALL of your customers.  Not just a select few or the new customers you hope to attract.  And you don’t try to crush the competition, you focus on your business, making it the best it can be and it will grow.

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Posted: 02 June 2012 05:13 AM   [ Ignore ]   [ # 48 ]
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No app wars, please.

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Posted: 02 June 2012 05:24 AM   [ Ignore ]   [ # 49 ]
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What confuses me (ok, just a very little bit of what does) is ... I am a PC member (can see the PC forums, etc.), I think I see PC discounts/prices in the store.  I get a monthly newsletter (just got one recently).  What I do not get is the confirming email of an order, not for any of the orders I have made (a few) using the new site/store.  DAZ has my email and details (as witness the newsletter), so that’s not the issue - so has someone else received the email confirming the orders?  And no, that is not a serious suggestion, it’s just a gentle poke that whatever I do in the store (change sort order, items per page) seems to call up someone else’s ‘profile’ - jumping from 160 items in wishlist to 1 item in wishlist .


Having the first day of the month on a Friday may have been providential for DAZ, it gives them the whole weekend to get the PC monthly coupon/voucher/renewal system working.


I certainly hope they can, but based on how long people have been seeing and mentioning/complaining about seeing other account names when they login which, despite only being ‘cosmetic’, is to my mind quite an urgent issue to address, I am not sure.

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Posted: 02 June 2012 05:41 AM   [ Ignore ]   [ # 50 ]
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I haven’t received any order confirmation emails, nor GC code emails (fortunately Ann can sort the latter out, and the former are available from the account pages) but other people are getting them. There seems to be no rhyme or reason - we know of two people using the same ISP, one of whom gets emails and one of whom doesn’t.

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Posted: 02 June 2012 06:32 AM   [ Ignore ]   [ # 51 ]
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Richard Haseltine - 02 June 2012 05:13 AM

No app wars, please.

Sorry it was perceived that way Richard.  Wasn’t my intention, just stating my opinion is all.

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Posted: 02 June 2012 07:06 AM   [ Ignore ]   [ # 52 ]
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SimonJM - 02 June 2012 05:24 AM

What confuses me (ok, just a very little bit of what does) is ... I am a PC member (can see the PC forums, etc.), I think I see PC discounts/prices in the store.  I get a monthly newsletter (just got one recently).  What I do not get is the confirming email of an order, not for any of the orders I have made (a few) using the new site/store.  DAZ has my email and details (as witness the newsletter), so that’s not the issue - so has someone else received the email confirming the orders?  .....

I got order confirmations for the few items I purchased, the $1 door sales and the 2 freebies since the site change.

Aside from that and returning to the topic: I too am hesitating to buy something here. :(

cimaira - 01 June 2012 01:06 PM

I have to agree I wanted the Fantasy Bath, which is on sale, maybe?? for 9.29, go to check out… nope, not on sale..13.xx.
Also no PC voucher/coupon, whatever. Oh well, I will now go back to lurk mode. This is no longer amusing, it’s a train wreck.

was trying -and wanting- this Fantasy bath and got the same as cimaira.downer from 9.29 to 18.95 to 13. something then again to 18.95 .... very disappointing and discouraging. I’m very sad about all this. I liked to come here and spend a lot of time here and in the shop browsing and enjoying the promos and so on… not lately downer

Love, Jeanne

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Posted: 02 June 2012 07:18 AM   [ Ignore ]   [ # 53 ]
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Jazzmin - 02 June 2012 05:00 AM
MeshWorks - 02 June 2012 03:38 AM
Harry Dresden - 02 June 2012 01:34 AM

I feel sorry for DAZ. I really do. After the recent success of Genesis and the free release of DS4 Pro it really hurts to see them shoot themselves in the foot like this. Unfortunately you’re only as good as the last thing people remember about you. It’s pretty clear that they’re in over their heads with the new software and I hope they do the sensible thing and get expert help, even it’s only temporary, to help sort out the mess.

You’re an old friend DAZ. It pains me to see you fall like this. Please do something about it fast.

Some of you folks have really short memories! Not just you Harry, but a lot of the Daz forum veterans. grin

Success? Really!? Being a seasoned businessman myself, I’d hardly call the DS4/Genesis disaster a success.  Alienating half of your customer base and producing tinker toy/everbeta software, is never a path to success. Now, with the other half of their customers having to put up with this hapless site upgrade and broken store, it’s probably a good thing for Daz that most here suffer from amnesia.

MeshWorks I totally agree with you.

Making business decisions are sometimes difficult, but the decisions to alienate Poser customers, make specific products for their software ONLY while GIVING THE APPEARANCE that they want to crush Poser into the ground plus the disaster with this new store are just lame.  Why isn’t anyone within DAZ authority using their brains?  Why in the world would a business want to actively prevent profits?  IMO Genesis looks toon-like and so far from professional.  That aside, I’ve invested a whole lot of money into Poser content over the last 10 years that there is no freaking way I would forego its use to to start up with DS/Genesis.  Plus the fact that there are at least two installers for every product and then there’s the file structure, which as I understand, has to be installed specifically.  My GAWD what a major headache!

Just seems to me that those in charge of the company have not gone to business school.  If you want to grow your business then make your software and make it fantastic, but appeal to ALL of your customers.  Not just a select few or the new customers you hope to attract.  And you don’t try to crush the competition, you focus on your business, making it the best it can be and it will grow.

I agree with all the above. As a retired web designer I cannot understand how Daz could change to a site that obviously has not been tested.
I have no intention of buying anything until the site is stable.

Sticks head in sand, waits for it to go away:ohh:

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Posted: 02 June 2012 07:26 AM   [ Ignore ]   [ # 54 ]
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The only thing I have bought since the change was the supersuit bundle and so far I haven’t recieved a confirmation e-mail . Also I can’t download it or apparently anything else I have ordered . I have put in a ticket , reset the order , cleared the internet cache and everything else I could find on the forums , so far nothing is working .
I’m trying to be patient but it only goes so far , I would suggest to DAZ that if they can’t get us what we ordered though the webpage then pack it on to a cheap usb drive and mail it to us .

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Posted: 02 June 2012 08:32 AM   [ Ignore ]   [ # 55 ]
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Richard Haseltine - 02 June 2012 05:41 AM

I haven’t received any order confirmation emails

I got one last night, after “buying” this week’s freebie — my third order since the store change. Newsletters, yes, forum e-bots, yes, but that was all until last night.

(It’s also my last order for the time being, as noted in my post here.)

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Posted: 02 June 2012 09:12 AM   [ Ignore ]   [ # 56 ]
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MeshWorks - 02 June 2012 03:38 AM
Harry Dresden - 02 June 2012 01:34 AM

I feel sorry for DAZ. I really do. After the recent success of Genesis and the free release of DS4 Pro it really hurts to see them shoot themselves in the foot like this. Unfortunately you’re only as good as the last thing people remember about you. It’s pretty clear that they’re in over their heads with the new software and I hope they do the sensible thing and get expert help, even it’s only temporary, to help sort out the mess.

You’re an old friend DAZ. It pains me to see you fall like this. Please do something about it fast.

Some of you folks have really short memories! Not just you Harry, but a lot of the Daz forum veterans. grin

Success? Really!? Being a seasoned businessman myself, I’d hardly call the DS4/Genesis disaster a success.  Alienating half of your customer base and producing tinker toy/everbeta software, is never a path to success. Now, with the other half of their customers having to put up with this hapless site upgrade and broken store, it’s probably a good thing for Daz that most here suffer from amnesia.

If I may say something to both of the above quotes: Unless any of us has any real insight into the DAZ company, we can hardly be judges of whether or not Genesis and DS4 were a success or not. We don’t know what exactly DAZ aimed for and if they got there and we don’t know whether or not they managed to increase their revenues. The only ones who know if the last year was a success for DAZ, is DAZ themselves.

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Posted: 02 June 2012 09:37 AM   [ Ignore ]   [ # 57 ]
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Barubary - 02 June 2012 09:12 AM
MeshWorks - 02 June 2012 03:38 AM
Harry Dresden - 02 June 2012 01:34 AM

I feel sorry for DAZ. I really do. After the recent success of Genesis and the free release of DS4 Pro it really hurts to see them shoot themselves in the foot like this. Unfortunately you’re only as good as the last thing people remember about you. It’s pretty clear that they’re in over their heads with the new software and I hope they do the sensible thing and get expert help, even it’s only temporary, to help sort out the mess.

You’re an old friend DAZ. It pains me to see you fall like this. Please do something about it fast.

Some of you folks have really short memories! Not just you Harry, but a lot of the Daz forum veterans. grin

Success? Really!? Being a seasoned businessman myself, I’d hardly call the DS4/Genesis disaster a success.  Alienating half of your customer base and producing tinker toy/everbeta software, is never a path to success. Now, with the other half of their customers having to put up with this hapless site upgrade and broken store, it’s probably a good thing for Daz that most here suffer from amnesia.

If I may say something to both of the above quotes: Unless any of us has any real insight into the DAZ company, we can hardly be judges of whether or not Genesis and DS4 were a success or not. We don’t know what exactly DAZ aimed for and if they got there and we don’t know whether or not they managed to increase their revenues. The only ones who know if the last year was a success for DAZ, is DAZ themselves.

Still in business?    check.
No massive layoffs?  check.
No exodus of Officers?  check.


by definition of business:  success.


According to all communications from DAZ ,Genesis and DS4 were great successes.  Going by the deployment numbers, DAZ has achieved dominance over their market segment with DS4—and Genesis.  Those PAs who have spoken have indicated that sales of Genesis content have exceeded sales of Gen4 content, in some cases by several multiples.  While venders of Gen4 content (at other sites) still grouse about “no one buying ”  So, unless one wants to use perjoritive adjectives in reference to those who have passed along this information, one would have to say that both DS4 and Genesis have been successes, both for DAZ and the PAs.


With that being said, I do wonder why the store and/or the forums have not been shifted to the “ca1” server until the current issues with this install are resolved.


Kendall

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Posted: 02 June 2012 10:05 AM   [ Ignore ]   [ # 58 ]
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I have found purchases on my credit cards that I have not made.  I tried calling Daz but kept getting the answering machine.  I left my number for a call back and never got one so I had no choice but to place that charge into dispute which I did not want to do.  The customer service here where I could have submitted a ticket to get this resolved was not working either.  I am to very disappointed and I now have to go through all my statements to be sure this doesn’t happen again.  I have checked my purchase history and that charge does not appear there.  I am sure it was a glitch but I need it to be fixed.  I am being held responsible for this purchase and it had to be paid now!!!!  I can’t pay for something I did not buy obviously!  I love this website and I understand the problems Daz is facing but I had to do what I needed to do to try to get this resolved.

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Posted: 02 June 2012 01:17 PM   [ Ignore ]   [ # 59 ]
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Have you opened a support ticket? You don’t say when you called, but assuming it was in fact in business hours they are likely to have been pretty much slammed with other calls and tickets.

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Posted: 02 June 2012 03:15 PM   [ Ignore ]   [ # 60 ]
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Sorry Richard, openong a support ticket seems to do nothing around either. I have one order and clicking on any of the downloads simply tells me “Link is not available” “Sorry this download is currently unavailable” ” Please go to your account and check you order status” I did that, status says complete. I have another order that is sitting at pending for a couple days now. I filled out a support ticket. It says it is currently being looked at. But no comments have been left on it and both issues still persist.

Ya, go fill out a support ticket, that’ll keep ya quiet for a couple days!!

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