And what the heck is going on with Plat Club monthly renewals?
I’ve had my monthly renewal auto paid with no problem since Oct 2007 and suddenly I’m no longer a Plat Club member. No warning, no explanation, nothing. I just made a manual payment on something I *thought* was the monthly renewal, but it was only $5 and some odd change—and I’m still can’t access the Members Forum for info, no voucher/coupon/whatever, no Plat Club discounts or Plat Club items.
To top it all off, the older Plat Club items I bought last week won’t install.
So what did I just buy with that $5 plus?
If DAZ can send me emails on their new wonder suit thing, they can send me an email explaining what is going on in the store, what’s wrong, what’s fixable, what’s pending, and maybe a little alert that I should check my Plat Club renewal status in case it got borked.
Looks like I won’t be doing any spending, not even on Plat Club items, this month.
I bought a few things in the last two days and I have not had any real problems. The only issue I had was a few days ago when the final confirmation step seemed to freeze and not complete. I checked my e-mail and the order had gone through, with the downloads available, so I just closed the window. The items were still in my cart when I came back, but I just removed them. Although it’s tempting sometimes, remember never to click more than once on the final checkout button on any store or you might be billed twice.
This thread has been up for 3 hours and I do not see an Admin with an answer to anything.
My guess is they have no answer.
I sure would like to know where my Coupon / Voucher or whatever is.
But I do I have to say that with the 20 or so items I have purchased, it has been done without a hitch. I am sure that is not going to last very long as it seems at my end everything is regressing, so I expect problems with purchases very soon.
We understand the frustration as well. Many of the tools that worked in our test environment are simply not working the same right now. Our web development team has been working virtually night and day to fix issues.
I just spoke with the developer who is working on the problems with the Plat Club auto renewals. He hopes to have this fixed later today. We understand the frustration and will be providing a free month of PC membership. I know it’s not a big amount but we understand that this is a frustration point with many of you.
As we make progress on fixing other issues, and refining the store we will be posting more information on what’s been fixed.
I’m sorry for the frustration and problems. We want them fixed as well.
We understand the frustration as well. Many of the tools that worked in our test environment are simply not working the same right now. Our web development team has been working virtually night and day to fix issues.
I just spoke with the developer who is working on the problems with the Plat Club auto renewals. He hopes to have this fixed later today. We understand the frustration and will be providing a free month of PC membership. I know it’s not a big amount but we understand that this is a frustration point with many of you.
As we make progress on fixing other issues, and refining the store we will be posting more information on what’s been fixed.
I’m sorry for the frustration and problems. We want them fixed as well.
Well thank you for at least acknowledging our frustration and that you guys have stopped eating, drinking and using the restroom until we have some semblance of continuity in OUR store.
I know you guys are trying, but the longer this goes on the more frustrated we are all becoming, so please excuse our ranting and raving, it will be all over SOON, I am sure.
The greatest effrontery is there, the problems always be played down and everything will be meek.
Of course, I believe that in the background are all under high pressure working to get the problems solved. All would be still to understand if you have converted the shop from now on equal, but there were long the announcements to the new shop “around the corner” in the old forum.
Since one can assume as user already, that everything long and is extensively been tested with all eventualities. And then the whole can be represented simply as a medium-sized disaster.
I am although no friend of pirate pages, but their programmers understand to create at least pages that a degree of safety is guaranteed. Perhaps DAZ would have to ask times someone who understands this.
America is well known for “Hire and fire”. I would like to get stuck now not in the skin of the programmer from the shop and the forums.
We understand the frustration as well. Many of the tools that worked in our test environment are simply not working the same right now. Our web development team has been working virtually night and day to fix issues.
I just spoke with the developer who is working on the problems with the Plat Club auto renewals. He hopes to have this fixed later today. We understand the frustration and will be providing a free month of PC membership. I know it’s not a big amount but we understand that this is a frustration point with many of you.
As we make progress on fixing other issues, and refining the store we will be posting more information on what’s been fixed.
I’m sorry for the frustration and problems. We want them fixed as well.
I already told everybody how to fix everything in one simple step - but they are ignoring it.
Just release The Millennium Cow!
There’s NO WAY The Millennium Cow would allow HER store to flounder in such a state. Everything would be fixed almost immediately upon release of The Millennium Cow.
Yup, I’m with y’all… Not buying one thing more until this ******* mess is cleared up! They always do this to themselves too.. You would think they would learn! ... Build a beta site, invite some end users over to help get it spick and spanned up and THEN go live with most things working and fewer bugs to squash. But nope!! WE are their built in beta team and it’s annoying the customer base and loosing them sales. Good going DAZ… Really, I mean it…. NOT !
For DAZ to learn, they would have to realize that they made a mistake. As long a customers keep treating DAZ like Charlie Sheen and giving them pass after pass after pass, they aren’t going to change their behavior - if they see their behavior as a mistake to begin with.
I got 2 items I am ready to buy. I ain’t buying anything until I get my coupon, voucher, whatever they are calling it this week.
Last 3 years I’d spent somewhere between 200 $ and 600 $ a month at Daz. Yesterday my credit card bill came and showed me I’d spent 10 $ in May. Seems like some learning lesson ...
We understand the frustration as well. Many of the tools that worked in our test environment are simply not working the same right now. Our web development team has been working virtually night and day to fix issues.
I just spoke with the developer who is working on the problems with the Plat Club auto renewals. He hopes to have this fixed later today. We understand the frustration and will be providing a free month of PC membership. I know it’s not a big amount but we understand that this is a frustration point with many of you.
As we make progress on fixing other issues, and refining the store we will be posting more information on what’s been fixed.
I’m sorry for the frustration and problems. We want them fixed as well.
Thanks for stopping by and at least acknowledging the problems/complaints of your customers. Hopefully when (if ever) the store gets back to a good working condition, you will consider compensating the rest of us (non- Platinum Club members) in some significant manner (and not just a measly $2 coupon) for all our trouble and frustration. Maybe a free PC membership, a free copy of Carrara 8 pro, a big storewide sale at 30% to 50% off, and/or a Buy One Get One Free coupon on ALL DAZ Originals including expensive stuff like Pro Bundles and Carrara Pro..
We understand the frustration as well. Many of the tools that worked in our test environment are simply not working the same right now. Our web development team has been working virtually night and day to fix issues.
I just spoke with the developer who is working on the problems with the Plat Club auto renewals. He hopes to have this fixed later today. We understand the frustration and will be providing a free month of PC membership. I know it’s not a big amount but we understand that this is a frustration point with many of you.
As we make progress on fixing other issues, and refining the store we will be posting more information on what’s been fixed.
I’m sorry for the frustration and problems. We want them fixed as well.
Thanks for stopping by and at least acknowledging the problems/complaints of your customers. Hopefully when (if ever) the store gets back to a good working condition, you will consider compensating the rest of us (non- Platinum Club members) in some significant manner (and not just a measly $2 coupon) for all our trouble and frustration. Maybe a free PC membership, a free copy of Carrara 8 pro, a big storewide sale at 30% to 50% off, and/or a Buy One Get One Free coupon on ALL DAZ Originals including expensive stuff like Pro Bundles and Carrara Pro..
I bought a few things in the last two days and I have not had any real problems. The only issue I had was a few days ago when the final confirmation step seemed to freeze and not complete. I checked my e-mail and the order had gone through, with the downloads available, so I just closed the window. The items were still in my cart when I came back, but I just removed them. Although it’s tempting sometimes, remember never to click more than once on the final checkout button on any store or you might be billed twice.
I managed to get the Super suit before things went really haywire. After that I gave up trying to check out.
.
Also folks, remember, there is no script running in the background checking to see if you already bought something. I made that mistake once already. I now have to texture packs of the same for one of the new battle outfits that was released a couple of weeks ago now.. With the customer service and sales a mess right now not going to bother with it, it was a piddly amount so not overly upset but just goes to show you how much we have come to depend on that little notice page telling us we already bought something…. SIGH….
Tend to agree this new site sucks but as I recall I did not like the change when they changed before BUT I could at least find things. Took a while to find fast grab. Only a hand full of platinum items show up. Takes forever to open a page, reminds me of internet before DSL and cable connections. Then you get “Site down” !! Wanted to buy Fantasy Bath with last months voucher But did not feel confident that if I did spend the time and order that the site would cooperate.
