I’m not really sure what to tell you… aside maybe to relax?
Okay, first I don’t know what you ordered i.e. how expensive the whole lot/single item is.
Second, I don’t know how you paid for it.
Of course, this could be a problem on DAZ’ end, but as you said that money has gone from your account I assume it may have been PayPal?
Now, if it was thru PayPal, they may not cleared the transaction/passed the money on to DAZ…?
I had that when I had set up PayPal just against a bank account long, long years ago: there would be a 7 day delay before it was cleared by PayPal and I actually always had to contact DAZ to tell that that the money was now with them and that they should change the order to “completed” (or even switch it over from “cancelled” to “completed”).
So, whatever, whyever you’re order hasn’t gone thru, obviously as adamr001 he has already passed this on to somebody so, knowing DAZ, if they can do something, I’m sure they are going to do something…
As you are painting the whole thing rather urgent, and again I don’t know how expensive the whole order was, best I’d suggest is just to order again.
If it maybe was a glitch in the order process(ing) your order should go thru just fine and you should shortly have access whatever you need.
And obviously, with the normal 30 day satisfaction guarantee DAZ offers you should be fine cancelling the other order.
Only thing, once more I don’t know how much you spend, but I’m not sure DAZ does a refund to your bank account/credit card/PayPal but rather adds credit to your DAZ account. I was always fine having a bit more money to spend at DAZ3D
So yeah, if it was an order of $100 I’d be a bit queezy…