Kinda giving up on purchasing
Lately I've been having trouble downloading purchased items. Hairs clothes, etc. It's irritating when in the download purchased products section, I find both a pdf and a zip file which amount to headaches and a waste of money when all that opens are jpegs-no templates and such.
Also, it's tiresome contacting the sales department for either a credit or refund due to this issue. So I probably won't be buying for a while until the problem is fixed. Even then I may refrain from purchasing.