SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION

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Comments

  • kyoto kidkyoto kid Posts: 15,721
    edited December 1969

    ...the next two things that need to be worked on are


    Not timing out a user while one is actively performing a task like browsing the store, making a purchase, or writing/submitting a post in the forums. Timeouts should only occur after a period of inactivity by the user.


    Setting a placeholder when a timeout occurs so that when one logs back in they are returned to the same location in the store of forums. It is getting really old having to deal with losing one's place when you are sent to your account page after clicking on the "Login" link.

  • CymbidiumCymbidium Posts: 0
    edited August 2012

    I'm soooo glad we've got our avatars back!! Now I'll recognise people when they post (never was any good at remembering names, but I rarely forget a face....)! :lol:

    Thanks for all your hard work, programmers, and of course mods! ;)

    Post edited by Cymbidium on
  • LillianaLilliana Posts: 0
    edited December 1969

    So I see the Critical PC issue is not fixed... Ugh

  • 3dOutlaw3dOutlaw Posts: 814
    edited December 1969

    Were they going to make a Fastgrab RSS feed again, or a notification of what's there?

    Was there any plan to add a notify on Wishlist price change?

  • atryeuatryeu Posts: 605
    edited December 1969

    Kyoto Kid said:
    ...the next two things that need to be worked on are


    Not timing out a user while one is actively performing a task like browsing the store, making a purchase, or writing/submitting a post in the forums. Timeouts should only occur after a period of inactivity by the user.


    Setting a placeholder when a timeout occurs so that when one logs back in they are returned to the same location in the store of forums. It is getting really old having to deal with losing one's place when you are sent to your account page after clicking on the "Login" link.

    Better yet, I'd rather stop being logged out completely! It literally takes more than 5 minutes to login to the store on dialup so I never do any shopping anymore unless I have a very good reason to. We stay logged into the forums, it should be the same for the store :( I don't want to login every single visit :(

  • DanaTADanaTA Posts: 7,323
    edited December 1969

    Lilliana said:
    So I see the Critical PC issue is not fixed... Ugh


    No, but you have your avatar back! :long:


    Dana

  • RCTSpankyRCTSpanky Posts: 549
    edited December 1969

    I just want to ask, if the daily newsletter option nd the wishlist alert was meanwhile fixed? With daily newsletter option I mean, that I've got every day a newsletter with new releases, optional realeases from selected artists. I miss this option very much.

  • SpottedKittySpottedKitty Posts: 3,246
    edited December 1969

    atryeu said:
    We stay logged into the forums, it should be the same for the store

    You stay logged into the forums? I don't. It's a toss-up which one dumps me first, the store or the forums, but they both do, apparently at random.

  • anikadanikad Posts: 1,775
    edited December 1969

    I used to stay logged in the store then dumped out of the forums. Now I'm continously logged into the forums and have to log back into the store every single time I visit.

  • ChoholeChohole Posts: 19,361
    edited December 1969

    Yes once you have got the system worked out to stay logged in to the forums, you have to login to the store, as that still times out. THe old site was exactly the same, you always had to login to the store, because that is on the secure side of the planet.


    The secret to staying logged into the forums is to make sure that you log in to the forums first , benfore you login to the store.

    TO do this, when you time out next time in the forum, go to your account and logout there also. CHeck that you are truly looged out by visiting the store and check if you are logged out ther.

    Now go back to the forums and login again there. You should get a different style login screen, one with tick boxes under it about staying logged in. Tick both those boxes, and login using the exact same login details as if you were logging in to the store, so userneame is your email address and your store password,.

  • atryeuatryeu Posts: 605
    edited December 1969

    Before, you were actually logged into the store still and you only had to confirm your login information when you go to purchase something. Otherwise, you were logged into the store (unless you logged yourself out), so you could add things to the cart, wishlist or whatever still as well as see the correct pricing if your a PC member. Now, it doesn't let you stay logged in so you can't add things to your cart or wishlist and you don't see the correct pricing, you have to login for all of that now and the login page takes absolutely forever on dialup :( It never used to take that long.....

  • LillianaLilliana Posts: 0
    edited December 1969

    "The first smart comment and I feed them to the Darkspawn."

    "You see! This is what I love about you."

    :)

    You I uploaded it back when the site first opened. Not a big deal there. Heh

    DanaTA said:
    Lilliana said:
    So I see the Critical PC issue is not fixed... Ugh


    No, but you have your avatar back! :long:


    Dana

  • DanaTADanaTA Posts: 7,323
    edited December 1969

    atryeu said:
    Before, you were actually logged into the store still and you only had to confirm your login information when you go to purchase something. Otherwise, you were logged into the store (unless you logged yourself out), so you could add things to the cart, wishlist or whatever still as well as see the correct pricing if your a PC member. Now, it doesn't let you stay logged in so you can't add things to your cart or wishlist and you don't see the correct pricing, you have to login for all of that now and the login page takes absolutely forever on dialup :( It never used to take that long.....


    Exactly! I'm glad someone recognized the true difference! Besides me. The only time I had to log in before was when I tried to access my account. Or when the site was down for maintenance and then everyone had to log in again. Other than that, when I reboot my computer. Now, the store doesn't know who I am after not being in there for a while. However, I can add something to my cart. It just asks me to log in before it shows me the checkout. The way things have gone, maybe that's not the best situation. Log in first, then click on checkout is probably better.


    Dana

  • Ryuu@AMcCFRyuu@AMcCF Posts: 220
    edited December 1969

    Oh and by the way... to whomever fixed the avatars... Thank you!


    EDITED TO ADD:


    AND since I just noticed it- THANK YOU FOR FIXING THREAD BUMPING TOO!!!

    Thread Bumping!


    Wooooot!!


    First thing I noticed when popping back in! :cheese:


    Thankyou!Thankyou!Thankyou!Thankyou!Thankyou!Thankyou!Thankyou!Thankyou!

  • kyoto kidkyoto kid Posts: 15,721
    edited December 1969

    chohole said:
    Yes once you have got the system worked out to stay logged in to the forums, you have to login to the store, as that still times out. THe old site was exactly the same, you always had to login to the store, because that is on the secure side of the planet.


    The secret to staying logged into the forums is to make sure that you log in to the forums first , benfore you login to the store.

    TO do this, when you time out next time in the forum, go to your account and logout there also. CHeck that you are truly looged out by visiting the store and check if you are logged out ther.

    Now go back to the forums and login again there. You should get a different style login screen, one with tick boxes under it about staying logged in. Tick both those boxes, and login using the exact same login details as if you were logging in to the store, so userneame is your email address and your store password,.


    ...didn't work. Still was logged out (again while the trying to post a comment). When I clicked the login link I was once again routed to my account page, thus losing my place in the thread I was on. When I tried clicking the back arrow to return the thread I was originally on, it kept looping me back to my account page instead. Frustrated at the waste of time this had become, I closed the tab and started all over from scratch again


    Now I have to spend even more time manually navigating back to the thread I was on (as all the ebot reminders I had for some reason decided to break all at once) and then try to remember what I was posting about in the first place as this latest episode pretty much derailed my train of thought.


    ...bloody ell, it's 23:30 and I have to be up for work. at 06:00. I give up.

  • ChoholeChohole Posts: 19,361
    edited December 1969

    Did you make sure that you were totally logged out of your account and the store before trying to log back into the forum, and then did you get the forum login screen when you tried logging in to the forums ? or was it the account login screen ?

  • LordHardDrivenLordHardDriven Posts: 917
    edited December 1969

    Okay now that the site seems to be fixed and the forum seems to be working on can we now get an answer to the problem of having no place that confirms for us the correct number and size of files for a product? Case in point, I just added to my cart and purchased for free the weekly freebie The Enchanted Island. When I get to the download page though I see there are two pc files there to download and 2 mac files. Okay no problem, I don't like it but I'm starting to get used to having to sort thru mac files and two of each type of file seems normal. Except this time it wasn't a Poser or DS file with a matching MetaData it was two copies of the same file with the same name. Now if the product page told me there should be just one file of 151MB instead of 2 I would know that for some reason the system is kicking out duplicate download links. Since I have nothing to tell me that though I have to sit and wait for someone to tell me that it should only be one or the other one was wrongly named that or I have to download both extract the contents and examine them both to try to figure it out on my own.

    Also there is the related issue of product updates which I've still yet to get an official acknowledgement that Daz recognizes this as a problem and is working on it. I have been a customer for about 10 years and have built up a collection of 3500 items I've purchased. Many of these items are gen 3 and gen 4 and as such have been upgraded but I don't know which files they are because Daz no longer sends notices like they used to. Daz no longer has a sub forum like they used to that told you what was updated and why. Now, without the file info I can't even figure it out for myself without having to download everything first and then comparing them to the files I have. A process which would be hugely inconvenient to me and would place an unnecessary burden on the server as I attempt to download over 3500 items (most with multiple files).

    I'm just completely at a loss why this file information is still missing. Surely it doesn't require some sort of complicated coding to put something like "1 file totalling 151MB" on the tab where you've put the texture templates or more appropriately on the tab titled additional information? Surely it's an oversight on Daz's part that they are unnecessarily complicating how customers manage their products that they've purchased?

  • ChoholeChohole Posts: 19,361
    edited December 1969

    AFAIK the store sent out a glitch and you got duplicate files.

    Hey look at it this way, it's a good freebie, so good they gave it to you twice.

    Daz is aware of the problem, and the one with file sizes not shwoing.

  • RAMWolffRAMWolff Posts: 5,259
    edited December 1969

    Seems to be some subscription issues though still. Thought that was a thing of the past, guess not... Quite a few threads that I AM subscribed to I'm not getting notices for! :coolhmm:

  • de3ande3an Posts: 518
    edited December 1969

    chohole said:
    The secret to staying logged into the forums is to make sure that you log in to the forums first , benfore you login to the store.

    TO do this, when you time out next time in the forum, go to your account and logout there also. CHeck that you are truly looged out by visiting the store and check if you are logged out ther.

    Now go back to the forums and login again there. You should get a different style login screen, one with tick boxes under it about staying logged in. Tick both those boxes, and login using the exact same login details as if you were logging in to the store, so userneame is your email address and your store password,.

    Even when I'm completely logged out, I am only offered ONE log in screen. (see images)

    No matter where I am on the website at the time, the log in link always takes me to www.daz3d.com/shop. (see images)

    I have never seen this "different style login screen" that you are describing. Is there another way to force it to appear?

    366141438.051214_.jpg
    800 x 260 - 56K
    366141395.414934_.jpg
    800 x 526 - 76K
  • ThinMickThinMick Posts: 0
    edited August 2012

    Is it just me, or is the site kind of hosed, right now? The forum archive doesn't load at all, and none of the product images in the store will load. Fortunately, the non-archived forum is working better than ever!

    Post edited by ThinMick on
  • DanaTADanaTA Posts: 7,323
    edited December 1969

    ThinMick said:
    Is it just me, or is the site kind of hosed, right now? The forum archive doesn't load at all, and none of the product images in the store will load. Fortunately, the non-archived forum is working better than ever!


    Not quite. I just got a Server Not Found error. I clicked on Try Again and it came up, but still...


    Dana

  • ChoholeChohole Posts: 19,361
    edited December 1969

    de3an said:
    chohole said:
    The secret to staying logged into the forums is to make sure that you log in to the forums first , benfore you login to the store.

    TO do this, when you time out next time in the forum, go to your account and logout there also. CHeck that you are truly looged out by visiting the store and check if you are logged out ther.

    Now go back to the forums and login again there. You should get a different style login screen, one with tick boxes under it about staying logged in. Tick both those boxes, and login using the exact same login details as if you were logging in to the store, so userneame is your email address and your store password,.

    Even when I'm completely logged out, I am only offered ONE log in screen. (see images)

    No matter where I am on the website at the time, the log in link always takes me to www.daz3d.com/shop. (see images)

    I have never seen this "different style login screen" that you are describing. Is there another way to force it to appear?

    Well I actually happened on that screen when clicking on thread links on ebots, when completely logged out, so maybe it only appears that way. Even then I had to click on 2 or 3 and then close the tabs once I had read them, before the login screen came up. It is rather strange I have to admit. But since I logged in on that screen I have been premanently logged into the forums.

  • de3ande3an Posts: 518
    edited December 1969

    ThinMick said:
    Is it just me, or is the site kind of hosed, right now? The forum archive doesn't load at all, and none of the product images in the store will load. Fortunately, the non-archived forum is working better than ever!

    As far as the forum archive is concerned, DAZ did something a couple of weeks ago that broke it worse than it was already.
    Ever since then, every forumarchive page takes 23 seconds before it loads. Clearly the server is waiting for something to time-out before it sends each page.

    I think the DAZ web programmers are oblivious to this problem.

  • LordHardDrivenLordHardDriven Posts: 917
    edited December 1969

    chohole said:
    AFAIK the store sent out a glitch and you got duplicate files.

    Hey look at it this way, it's a good freebie, so good they gave it to you twice.

    Daz is aware of the problem, and the one with file sizes not shwoing.

    Thanks, that's all I wanted to know, that Daz is aware of the problem and will hopefully be looking into it. I only asked about it again because it was said somewhere at one point that Daz would not work on the forums until the store was squared away. Since Daz has been working on the forums of late I took that to mean in thier minds the store was fully fixed and yet nothing in the way of file sizes are to be found anywhere.

  • SpottedKittySpottedKitty Posts: 3,246
    edited August 2012

    Since Daz has been working on the forums of late I took that to mean in thier minds the store was fully fixed

    I hope not, considering how many bits and pieces of the store are still in bits and pieces. There have been fixes and improvements since the changeover, but there's no way I would call this store "fully fixed". Not yet.

    Post edited by SpottedKitty on
  • DanaTADanaTA Posts: 7,323
    edited December 1969

    While "fixing" the forums, they've broken them, too. has anyone else noticed that the text area and heading area boxes are not aligned on the right anymore? And text in the message area sometimes goes out of the box border. It didn't used to do that.


    Dana

  • DanaTADanaTA Posts: 7,323
    edited August 2012

    In fact, the quote boxes also go outside of the message box on the right. Oh, my, so do any images attached!


    Dana

    Post edited by DanaTA on
  • ChoholeChohole Posts: 19,361
    edited December 1969

    Yes they are aware of it.

  • SimonJMSimonJM Posts: 2,889
    edited December 1969

    I am now, from a fresh login being consistently shown a wishlist I do not have. My recently views items, however, are correct - it seems staggering that both types of data are taken from the same database ... ;)

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