General Timescales to Resolve Support Tickets?
Anyone know what the turn around time is for support tickets?
I have two submitted so far. The oldest was submitted on the 14th June for a order where the payment was taken, but the order was not processed. The second was a week later for a product that will not download.
I understand the people at Daz are most likely busy trying to catch up with these tickets with so many bugs and glitches in the new store, but was curious what the timescales were. I am not complaining (I could - but i know as a programmer myself how glitches can happen). It was just a general curiosity.
Thanks in advance.