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What do you think the problem might be?
Does the file start with IM.
I'm having problems downloading some older stuff, some that I had to reset and some that I bought recently.
I tried resetting as ws suggusted elsewhere but it didn't work.
Does it download corrupted or incomplete, or is there a "file not available" message?
Try downloading with a different browser.
Try resetting in Itemized Order History.
Yes, it does begin with IM.
What "reset" did you learn about?
You can direct me to the link if you are busy.
Thank you, Mike.
I was using Internet Explorer, which would not download the file.
It worked fine with Google Chrome.