I can't sign in to reset a download
It is showing my name in the upper right hand corner, but when I try to go to My Account, it takes me to the sign in page so I can enter my email addy and password. It won't do anything. it acts like it is taking me to sign me in, but the sign in loads again. I want to reset a previous purchase and I cannot get in there to do so.
Thanks for the help in advance...Paula