-Planet Alpine- (Commercial)

2

Comments

  • DysfunkshunalDysfunkshunal Posts: 0
    edited December 1969

    anikad said:
    Put in a support ticket with Daz and ask for a refund. It's inside 30 days so they will give you one. The entry calls it a shader expansion to planet lava, however it does not say that planet lava is a required product, that should be updated because it is. I have the following missing files when I tried to load it.

    I did email them asking for a resolution. I think there was just some confusion, as it is obvious the QA testers must have ran this through as an add-on to 'Planet Lava' and that's how it got released, but Stonemason intended it to be standalone, so they changed the text on the product page to say it was standalone, but the product is dependent.

    I really hope there's a way to just get the missing file and keep it a standalone product. I think that at the combined price point for both sets, it is more expensive than Stonemason's biggest set, the "Urban Sprawl 2", and that is worth it's price point because of the enormity of the set, the extensive geometry, and the massive number of textures. These two together certainly do not equal that.

    At any rate, I'm sure it will be resolved soon. Stonemason and/or someone from Daz3D is bound to swing by here. Fingers crossed for a standalone product!

  • StonemasonStonemason Posts: 470
    edited December 1969

    hi,I've let DAZ know about this and an update with the missing geometry will be forthcoming,
    sorry for all the hassle

    Stefan

  • DysfunkshunalDysfunkshunal Posts: 0
    edited December 1969

    Ah, sweet! I was really hoping it didn't turn out to be an add-on after all! Thanks, Stefan!

  • ISIKOLISIKOL Posts: 229
    edited December 1969

    awesome product as usual...a little glitch though...it does not getting installed under the usual stonemason folder but in a seperate one outside it...it doesn't matter to me...i just used to have all your products ib one place...;)

    thank you Stefan!

  • Midnight_storiesMidnight_stories Posts: 1,534
    edited December 1969

    I have to say this was really missing from renders, two planetary environments. More please !!!

    snow2.jpg
    987 x 792 - 479K
  • nelchwetzalnelchwetzal Posts: 11
    edited November 2012

    http://www.daz3d.com/shop/new-releases/planet-alpine

    What's Included & Features
    Planet Alpine
    DAZ Studio Optimized Scene (.DAZ and .DUF)
    Multi-part
    4 'Snow heap' Props
    1 bonus Camera includes volume fog for atmospheric affects
    Uberenvironment light set included

    Planet Alpine Optimized Poser Prop/Environment (.PP2 and .OBJ)
    Multi-part
    4 'Snow heap' props
    Light Set included
    Textures Include:
    49 Texture, Bump, Displacement, Emissive and Transparency Maps (from 256 x 256 to 8000 x 2467)


    What light set?

    http://docs.daz3d.com/doku.php/public/read_me/index/15283/file_list

    Post edited by nelchwetzal on
  • BlumBlumShubBlumBlumShub Posts: 1,077
    edited December 1969

    Stefan, your work amazes me, I just have one question.

    Where can I get some fairy dust?

  • DAZ_KevinDAZ_Kevin Posts: 1,560
    edited December 1969

    We will post to this thread when the update is live so you can reDL the missing files. VERY sorry about this.

    hi,I've let DAZ know about this and an update with the missing geometry will be forthcoming,
    sorry for all the hassle

    Stefan

  • DAZ_KevinDAZ_Kevin Posts: 1,560
    edited December 1969

    OK, I have been told the updated installers are there now.
    Happy Downloading!

    We would love to see your renders!

  • DysfunkshunalDysfunkshunal Posts: 0
    edited November 2012

    Can a mod delete this post? I did a test render in Octane, which is why I didn't see all the material shaders rendering the snow on the horizontal surfaces. I posted these screen shots to show what was missing, but the viewport view won't show the snow on the surfaces until rendered, so please delete this entire post. It is working perfectly now. Thanks.

    Edited to remove the images, but removing the post will mean the ebots give misleading links.

    Post edited by Chohole on
  • nelchwetzalnelchwetzal Posts: 11
    edited November 2012

    Can a mod delete this post? I did a test render in Octane, which is why I didn't see all the material shaders rendering the snow on the horizontal surfaces. I posted these screen shots to show what was missing, but the viewport view won't show the snow on the surfaces until rendered, so please delete this entire post. It is working perfectly now. Thanks.

    Edited to remove the images, but removing the post will mean the ebots give misleading links.


    You find the "light set"?

    Post edited by nelchwetzal on
  • DysfunkshunalDysfunkshunal Posts: 0
    edited December 1969

    nemra said:
    you find the "light set"?

    Actually, no. But seeing as I won't use it anyway, I don't really care. But it is definitely missing.

  • DAZ_KevinDAZ_Kevin Posts: 1,560
    edited November 2012

    The light Set is built into the scene there is not a separate filet to load.
    after loading the scene, the light set will be in the scene tab
    Sorry for any confusion this may have caused.

    nemra said:
    you find the "light set"?

    Actually, no. But seeing as I won't use it anyway, I don't really care. But it is definitely missing.

    Post edited by DAZ_Kevin on
  • DysfunkshunalDysfunkshunal Posts: 0
    edited December 1969

    DAZ_Kevin said:
    We would love to see your renders!

    Sure thing. Here you go...

    Render-1.jpg
    1280 x 720 - 382K
  • whooshmanwhooshman Posts: 1
    edited December 1969

    DAZ_Kevin said:
    The light Set is built into the scene there is not a separate filet to load.
    after loading the scene, the light set will be in the scene tab
    Sorry for any confusion this may have caused.

    nemra said:
    you find the "light set"?

    Actually, no. But seeing as I won't use it anyway, I don't really care. But it is definitely missing.

    I re-downloaded the new larger version (15283_PlanetAlpinePS_1.2_dpc), unfortunately in the Poser installer, there is still no light set.. Planet Alpine prop loads with the 4 default poser spotlights. I can load the Planet Lava lights, but it gives everything a red hue.

    Help ??

  • hzrhzr Posts: 104
    edited December 1969

    Those gals must be freezing *brrrr*

  • HaruchaiHaruchai Posts: 264
    edited December 1969

    Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

    Thanks.

  • acanthisacanthis Posts: 362
    edited November 2012

    Haruchai said:
    Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

    Thanks.


    No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

    Update: fyi I have just raised a support ticket.

    Post edited by acanthis on
  • LaticisLaticis Posts: 355
    edited December 1969

    Great work...love this product. The whole encompassing environment is brilliant. Thank you :)

    The-Cooling.jpg
    600 x 180 - 88K
    A-Planet-on-Fire.jpg
    600 x 180 - 106K
  • HaruchaiHaruchai Posts: 264
    edited December 1969

    acanthis said:
    Haruchai said:
    Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

    Thanks.


    No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

    Update: fyi I have just raised a support ticket.

    Thanks for doing that, let us know the outcome.

    Cheers.

  • acanthisacanthis Posts: 362
    edited December 1969

    Haruchai said:
    acanthis said:
    Haruchai said:
    Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

    Thanks.


    No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

    Update: fyi I have just raised a support ticket.

    Thanks for doing that, let us know the outcome.

    Cheers.


    Here is the answer from DAZ Support:


    "Jared Nielson, Nov 30 16:26 (MST):
    Hi Adrian,
    The product page at its current state indicates that this is not the case. You can check it out for yourself: http://www.daz3d.com/shop/planet-alpine
    I'm guessing what happened was that whoever set up the product page made a mistake listing the Poser light as a feature. At the time you purchased it the product page was probably different.
    I apologize for any inconvenience. If the light set is a deal breaker you can always return the product within 30 days for a refund. Just let me know if that is what you'd like to do."


    ... In other words there is no light set for Poser and therefore the product is DAZ Studio only. This is the first time that I have not been satisfied with a Stonemason product, but I will give him the benefit of the doubt and assume that DAZ were responsible for the misleading description. Not a very satisfactory experience overall, though.

  • HaruchaiHaruchai Posts: 264
    edited December 2012

    acanthis said:
    Haruchai said:
    acanthis said:
    Haruchai said:
    Was this ever updated to include the Poser light set? I have it at 1.2 with no light set. If someone else confirms this I will raise a ticket.

    Thanks.


    No, it has not been updated. As of 1.2, the Poser installers still do not include the light set that the product description states is included.

    Update: fyi I have just raised a support ticket.

    Thanks for doing that, let us know the outcome.

    Cheers.


    Here is the answer from DAZ Support:


    "Jared Nielson, Nov 30 16:26 (MST):
    Hi Adrian,
    The product page at its current state indicates that this is not the case. You can check it out for yourself: http://www.daz3d.com/shop/planet-alpine
    I'm guessing what happened was that whoever set up the product page made a mistake listing the Poser light as a feature. At the time you purchased it the product page was probably different.
    I apologize for any inconvenience. If the light set is a deal breaker you can always return the product within 30 days for a refund. Just let me know if that is what you'd like to do."


    ... In other words there is no light set for Poser and therefore the product is DAZ Studio only. This is the first time that I have not been satisfied with a Stonemason product, but I will give him the benefit of the doubt and assume that DAZ were responsible for the misleading description. Not a very satisfactory experience overall, though.

    Thanks for the update. Not a deal breaker for me, just thought if it should be there then I would have liked to have access to it. If it wasn't there to begin with I wouldn't have questioned it, it's just the fact it was listed as being there and now it's not. That description has definitely been changed in the last few days.

    Doesn't stop me using the excellent scene though :)

    Post edited by Haruchai on
  • acanthisacanthis Posts: 362
    edited December 1969

    I have decided that a refund is justified.


    This statement on the product page: "This scene comes pre-built and ready to go! Check out our Ready to Render Scene!" is actually not true. It should be qualified that it only applies to DAZ Studio. That's blatantly misleading.


    Very disappointing, but a lesson learned and I shall be very wary in future.

  • StonemasonStonemason Posts: 470
    edited December 1969

    hi guys..I was recently informed about the missing D|S lights and cameras..will work on them today and the product should be updated later this week.

  • acanthisacanthis Posts: 362
    edited December 1969

    hi guys..I was recently informed about the missing D|S lights and cameras..will work on them today and the product should be updated later this week.


    That's great news, but I think (hope) you may have made a typo there ... it's the lack of Poser lights/cameras that is the issue.

  • StonemasonStonemason Posts: 470
    edited December 1969

    oops,was thinking Poser ....while writing D|S.. :\
    no worries :)

  • HaruchaiHaruchai Posts: 264
    edited December 1969

    oops,was thinking Poser ....while writing D|S.. :\
    no worries :)

    No worries indeed :) Thanks for doing this.

  • StonemasonStonemason Posts: 470
    edited December 1969

    http://stefan-morrell.com/Alpine_Cam_Lights.zip

    Cameras & lights for Poser

    thanks
    Stefan

  • HaruchaiHaruchai Posts: 264
    edited December 1969

    Christmas presents from Stefan !!!!! :)

    Thanks for doing this, it is really appreciated.

  • GhostofMacbethGhostofMacbeth Posts: 635
    edited December 1969

    Thanks for the lights Stonemason

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