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Suspended from Platinum Club???????

BendinggrassBendinggrass Posts: 1,367
edited December 1969 in The Commons

Hello.
I just discovered I am suspended from the Platinum Club.
I can't make any sense of that since I pay automatically every month by credit card.
Has anyone else had this problem?
R

Comments

  • Richard HaseltineRichard Haseltine Posts: 96,655
    edited December 1969

    Yes, many people have had problems - please open a support ticket, with as much information about your subscription as you can provide.

  • BendinggrassBendinggrass Posts: 1,367
    edited December 1969

    Thanks, Richard.

  • riftwitchriftwitch Posts: 1,404
    edited December 1969

    Ok, I just discovered my subscription is cancelled too. I'll send in a support ticket. Everything was working fine last night.

  • GoneGone Posts: 833
    edited December 1969

    You guys are lucky!

    I just got charged $29.95 for a monthly renewal. I might have broken some speeding record getting the support ticket in. :lol:

    Sounds like there are still some glitches in the renewal process. :-S

  • BenDuncanBenDuncan Posts: 1
    edited December 1969

    I sent a report ticket last week and was told on Friday that it should be working and it wasn't and still not working tonight made another reply to my support ticket

  • BendinggrassBendinggrass Posts: 1,367
    edited December 1969

    I tried to open a support ticket but it would not go through.

  • fixmypcmikefixmypcmike Posts: 19,565
    edited December 1969

    Bendinggrass said:
    I tried to open a support ticket but it would not go through.

    What happened? Were you using the Help > Support link at the top of the page, or the Bug Tracker?

  • riftwitchriftwitch Posts: 1,404
    edited December 1969

    Now everything is showing up normal; I can access the Members Only forum again, and my account is showing when my next payment will be taken out, rather than simply saying 'suspended'. I hadn't received any notification, but I'm still glad the issue is fixed. Hopefully it is for everyone else, too.

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