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Avatars

IvyIvy Posts: 7,153
edited December 1969 in The Commons

Is the forum having problems with updating profile pictures and Avatars.
I keep getting "error in attempting to process upload."

is their a trick to uploading avatars. I assume i am with in the upload guidelines

these were the pictures i was trying to update

thumb avatar -100 x100 @ 13 kb

Profile picture 250 x 250 @ 60 kb

Comments

  • Richard HaseltineRichard Haseltine Posts: 96,737
    edited December 1969

    Avatar, signature banner and PM attachment image upload has been broken since January. I don't have an ETA for a fix, I'm afraid.

  • IvyIvy Posts: 7,153
    edited December 1969

    Richard Haseltine said:
    Avatar, signature banner and PM attachment image upload has been broken since January. I don't have an ETA for a fix, I'm afraid.

    bummer and i deleted my other old one..lol
    thanks Richard

  • larsmidnattlarsmidnatt Posts: 4,511
    edited December 1969

    Ivy said:
    Richard Haseltine said:
    Avatar, signature banner and PM attachment image upload has been broken since January. I don't have an ETA for a fix, I'm afraid.

    bummer and i deleted my other old one..lol
    thanks Richard

    yep yep, I'm faceless now too.

  • WendyLuvsCatzWendyLuvsCatz Posts: 37,800
    edited December 1969

    looks good though :coolsmile:

  • 3dLux3dLux Posts: 1,225
    edited December 1969

    Yay! It finally works :cheese:

  • robkelkrobkelk Posts: 3,259
    edited April 2013

    Some folks are reporting a minor glitch with uploading avatars, and a workaround has been developed:

    If your last avatar was a JPG, upload a PNG.
    If your last avatar was a PNG, upload a JPG.

    (Basically, you have to alternate between formats.)

    Post edited by robkelk on
  • Zev0Zev0 Posts: 7,045
    edited December 1969

    Wooohooo..I am going to try this later..

  • IvyIvy Posts: 7,153
    edited December 1969

    Woo Hoo uploading in PNG worked great thanks for the info robkelk

  • TheWheelManTheWheelMan Posts: 1,014
    edited April 2013

    I didn't have to alternate.

    Post edited by TheWheelMan on
  • Norse GraphicsNorse Graphics Posts: 0
    edited December 1969

    TheWheelMan said:
    I didn't have to alternate.

    You're a special case, TheWheelMan... ;)

  • SzarkSzark Posts: 10,634
    edited December 1969

    robkelk said:
    Some folks are reporting a minor glitch with uploading avatars, and a workaround has been developed:

    If your last avatar was a JPG, upload a PNG.
    If your last avatar was a PNG, upload a JPG.

    (Basically, you have to alternate between formats.)

    thanks Rob for posting that. :)
  • JaderailJaderail Posts: 0
    edited December 1969

    Szark said:
    robkelk said:
    Some folks are reporting a minor glitch with uploading avatars, and a workaround has been developed:

    If your last avatar was a JPG, upload a PNG.
    If your last avatar was a PNG, upload a JPG.

    (Basically, you have to alternate between formats.)

    thanks Rob for posting that. :)I want tell ya how they knew.
  • Richard HaseltineRichard Haseltine Posts: 96,737
    edited December 1969

    Before resorting to a different format, try a forced refresh -ctrl-F5 in Firefox and IE on Windows - as I suspect the issue is that the new file isn't being marked as new, and so your browser is going with the cached copy of the old file.

  • SzarkSzark Posts: 10,634
    edited April 2013

    Jaderail said:
    Szark said:
    robkelk said:
    Some folks are reporting a minor glitch with uploading avatars, and a workaround has been developed:

    If your last avatar was a JPG, upload a PNG.
    If your last avatar was a PNG, upload a JPG.

    (Basically, you have to alternate between formats.)

    thanks Rob for posting that. :)
    I want tell ya how they knew.
    Dr Who?
    Post edited by Szark on
  • larsmidnattlarsmidnatt Posts: 4,511
    edited December 1969

    thanks for the tip, I have a face again!

  • waningmoonwaningmoon Posts: 30
    edited December 1969

    good to know info.

  • Merlin StudiosMerlin Studios Posts: 317
    edited December 1969

    Finally! I've been faceless since Christmas, it's nice to get it back again! :)

  • FuselingFuseling Posts: 242
    edited December 1969

    Huzzah! Huzzah for the faces! The peasants rejoice! It's nice to be able to upload an avatar finally. :)

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