New User/Daz fails to open/cant bug report etc
Hi new user here,
I DL'd the free pkg. Went to my DL list. I have PC x64 Win7. DL'd Daz Studio and installed it just fine.
Tried Genesis starter next and the download speed immediately started going lower and lower and lower until it hit zero.
I have Cable internet 10mb/s it's noon on a Sunday. After sitting at 0 for awhile I cancelled and tried again. Did the same thing, started low and just counted down to zero. I no longer have any available DLs for that pkg now. And am sure I don't have it DL'd.
I next went to the GoZ it also started low but finished before it could get crippling slow. Installed and appears to be good.
Same exact thing for Decimator.
I don't know what Decimator is. And I don't have Photoshop.
So I clicked the DaZ Studio icon on my desk top and immediately get
DaZ studio has encountered a fatal error and needs to close.
I can't submit a bug because the button is greyed out. And the link takes me to a login that won't let me log in saying
"Your account may be disabled or blocked or the username/password you entered is incorrect"
Yet here I am on the forums and no where else do I get that I am blocked or disabled.
DAZStudio.exe caused ACCESS_VIOLATION in module "C:\Windows\system32\atio6axx.dll" at 0033:00000000086FD218, DrvSwapBuffers()+184 byte(s)
RAX=0000000000000000 RBX=0000000000000001
RCX=0000000000000000 RDX=0000000000008000
RSI=00000000EB97FAC0 RDI=00000000013E1330
FLG=00010202 RBP=000000006801137F
RSP=000000000121EA30 RIP=00000000086FD218
CS=0033 DS=002B SS=002B ES=002B FS=0053 GS=002B
Architecture: AMD-x64
Number of Processors: 8
Processors Descriptions:
1. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
2. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
3. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
4. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
5. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
6. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
7. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
8. Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
Current Memory Load: 23%
Total Physical Memory: 8116 MB
Available Physical Memory: 6192 MB
Total Page File Memory: 16231 MB
Available Page File Memory: 13909 MB
=::=::\
ALLUSERSPROFILE=C:\ProgramData
AMDAPPSDKROOT=C:\Program Files (x86)\AMD APP\
APPDATA=C:\Users\Big Bear\AppData\Roaming
asl.log=Destination=file
CLASSPATH=.;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=BIGBEAR-PC
ComSpec=C:\Windows\system32\cmd.exe
configsetroot=C:\Windows\ConfigSetRoot
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\Big Bear
KDS_LANGUAGE=13
LOCALAPPDATA=C:\Users\Big Bear\AppData\Local
LOGONSERVER=\\BIGBEAR-PC
MpConfig_ProductAppDataPath=C:\ProgramData\Microsoft\Windows Defender
MpConfig_ProductCodeName=AntiSpyware
MpConfig_ProductPath=C:\Program Files\Windows Defender
MpConfig_ProductUserAppDataPath=C:\Users\Big Bear\AppData\Local\Microsoft\Windows Defender
MpConfig_ReportingGUID=45FA1A91-595B-45A5-B988-1F61AB1AC2EF
NUMBER_OF_PROCESSORS=8
OS=Windows_NT
Path=C:\Windows\system32;C:\Windows;C:\Windows\system32\wbem;C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program Files (x86)\AMD APP\bin\x86;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\WIDCOMM\Bluetooth Software;C:\Program Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\QuickTime\QTSystem;C:\Program Files (x86)\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 30 Stepping 5, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=1e05
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
QTJAVA=C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\BIGBEA~1\AppData\Local\Temp
TMP=C:\Users\BIGBEA~1\AppData\Local\Temp
USERDOMAIN=BigBear-PC
USERNAME=Big Bear
USERPROFILE=C:\Users\Big Bear
windir=C:\Windows
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Salt Lake City, UT 84101
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Comments
The bug tracker is a separate system from the store and forums, so you would need to create an account. It looks as if the crash is related to your video card/chipset so the first thing to do is to check for updated drivers (from ATI/AMD rather than Microsoft).
First, keep trying for the Genesis Starter Essentials...also log out of DAZ completely (store/forums), clear the DAZ cookies, clear the browser cache and restart your browser...then log in and try to download it again. If you've run out of downloads...just reset it, from the order history.
The second problem...update your video drivers. The problem is with the ATI/AMD video driver...
i have an AMD radeon r4 series video card, will that be a problem
i alreay have the latest drivers so what should i do
Not entirely sure, but it could, depending on the OpenGL level the card supports. OpenGL is used for UI elements, especially the viewport and if it isn't properly supported a crash can occur.
My best advice right now, go ahead with a support ticket.